Service Operator, Technical Support

ENERCON, a globally renowned company established in Germany 40 years ago, positions itself as a leader in the wind turbine design and manufacturing industry. Our reputation is built on an unwavering commitment to excellence, the adoption of cutting-edge direct-drive generator technologies, rigorous adherence to quality standards, and the establishment of long-term service contracts. We have become a global reference for reliability and performance. With a product range spanning from 2 MW to 7 MW, ENERCON is at the forefront of wind energy innovation, propelling the industry toward a promising future. To date, we have successfully installed over 32,500 wind turbines worldwide, generating a total capacity of 61 GW.

With its North American headquarters located in Montreal, Quebec, service centers spanning from coast to coast, along with a certified warehouse and training center in Boucherville, Quebec, ENERCON holds a significant position in the Canadian market since its inception in 2001. The company currently represents more than 2,700 MW of installed capacity across eight provinces and territories in Canada.

At ENERCON in North America, our commitment is to build a cleaner and more sustainable future, promote energy transition, and offer exciting career opportunities to those who share our vision. Explore our job opportunities and join us in shaping the future of renewable energy, contributing to the creation of a world powered by sustainable energy.

ENERCON is seeking a Level 1 Technical Support Specialist to join its specialized team dedicated to supporting local teams across Canada. The incumbent plays a key role in providing remote technical assistance, wind farm monitoring, fault analysis, and coordination with higher-level support teams.

As a Level 1 Technical Support Specialist, you will serve as the primary technical point of contact for field teams, site managers, after-sales service, and internal departments. You will directly contribute to the availability, reliability, and performance of ENERCON wind turbines while ensuring compliance with the company’s quality and safety standards.

Key Responsibilities

• Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments
• Provide first-level technical support, including fault analysis, assistance with software updates, and troubleshooting support
• Escalate complex issues to Level 2 Technical Support or to engineering teams in Germany, as required
• Analyze recurring technical issues and support the implementation of corrective and preventive measures
• Support field teams through remote monitoring of wind farms across Canada and perform remote turbine restarts to maximize availability
• Collaborate with Level 2 Support to develop, improve, and communicate technical instructions and procedures
• Ensure clear and proactive communication to provide technicians with accurate and up-to-date work instructions
• Investigate and resolve technical issues in collaboration with colleagues, suppliers, and engineering departments
• Participate in weekend on-call rotations as part of remote support operations
• Act as the designated resource for confined space permits and ensure field teams leave facilities safely at the end of each workday

Additional Responsibilities

• Support Level 2 Technical Support by creating and updating lockout/tagout (LOTO) procedures, monitoring temperature alerts, tracking parameter changes, and collecting key technical data to monitor and visualize performance improvements
• Conduct periodic site visits to maintain technical expertise and provide on-site support and training to maintenance teams
• Perform any other related duties as required

Qualifications

• Diploma or degree in Electrical or Electromechanical Engineering, wind turbine maintenance certification, or recognized equivalent experience
• Journeyperson status in a relevant trade (an asset)
• Minimum of five (5) years of experience in wind turbine maintenance or electrical/mechanical diagnostics, preferably on ENERCON wind turbines
• Excellent communication skills
• Fluency in French, both spoken and written, required as the normal and customary working language in Québec. Good working knowledge of English, both spoken and written, required due to regular interactions with teams, clients, and suppliers located outside Québec, collaboration with international technical teams, and the daily use of documentation, systems, and technical tools primarily available in English.
• Practical knowledge of ENERCON wind turbine operation and maintenance
• Strong commitment to occupational health and safety and associated protocols
• Working knowledge of MS Office, SCADA, SAP, and other relevant software (an asset)
• Valid driver’s licence with a clean driving record

Why Join ENERCON

At ENERCON, you will make a meaningful contribution to the energy transition while building your career with a global leader in the wind energy industry. We offer a stimulating work environment where safety, collaboration, continuous learning, and professional development are at the heart of our commitment.

What We Offer

• A dynamic and collaborative work environment Join a proactive and engaged team that values teamwork, innovation, and knowledge sharing.
• A future-focused career in renewable energy Grow your career in a fast-growing industry, with professional development opportunities across Canada and internationally.
• Competitive compensation and comprehensive benefits Hourly salary ranging from $24.00 to $34.00, based on experience, along with a benefits program designed to support your overall well-being.
• Flexible group insurance coverage Benefit from a flexible group insurance program that can be tailored to your individual needs.
• A better work-life balance Enjoy 3 to 4 weeks of vacation, depending on experience, as well as 5 paid personal days per year.
• A contributory retirement program Plan for your future with confidence through ENERCON’s group RRSP and employer contributions.
• Ongoing training and career development opportunities Access continuous training at the ENERCON training centre, including GWO Basic Safety Training (BST) upon hire, to support a safe integration into wind operations and the long-term development of your technical skills.