Customer Service Assistant

Customer Service Assistant

Competition No: 2026-166

Duration: Regular Part Time

Salary: $32.88 - 34.25 – 35.61 – 37.09 – 38.65/hour

Schedule: 42 hours biweekly (0.60 FTE); Monday, Wednesday and Friday from 8:00 AM – 4:00 PM

Special Notes: Normal for CUPE 23 Inside Division Collective Agreement

Last Updated: 7/17/26

This position works in the Building organizational unit. This is clerical work of moderate complexity involving the processing and issuing of various permits and providing customer services in the Building Department. An incumbent works within guidelines set by Municipal by-laws and departmental regulations to receive and process applications for plumbing, gas, electrical, building and other permits issued by the Building Division or receives and initiates the application process for rezoning, subdivision, preliminary plan approval and other permits issued by the Planning Division; checks applications and responds to enquiries related to zoning and property development; determine and collect permit fees from schedules for development applications and building permits, and issue duly processed application for building permits; enters data into the Permit Plan System; provides factual information and assistance to a variety of internal and external contacts; maintains a variety of records related to the work and prepares correspondence relating to permits and inspections. An employee of this class exercises some independent judgement and responsibility within clearly defined policies and procedures in performing assigned duties. Unusual or complex problems are referred to a supervisor who reviews work performance in terms of accuracy and ability to provide effective and courteous service to the public and other departments. Performs related work as required.

Qualifications include completion of Grade 12 supplemented by or including standard commercial courses and courses relating to the work plus sound related office experience involving public contact preferably in a Municipal Building or Planning department, or an equivalent combination of education and experience. Considerable knowledge of applicable departmental practices, procedures, rules, and regulations and of the requirements of other departments and agencies relative to permit application processing; knowledge of account classification and of recording and balancing remittances. An incumbent will have sound knowledge of record keeping and routine correspondence preparation. Working knowledge of the zoning and other related by-laws. A Customer Service Assistant will have the ability to deal effectively and courteously with the public, officials, and staff in supplying information and in explaining by-laws, regulations, and departmental procedures, and to work with limited supervision and exercise sound judgement in making decisions.

Please apply online by July 20, 2026. 

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at View phone number on civicjobs.ca if you do not receive a confirmation email within one hour of submitting your application online at . We thank all applicants for their interest; however, only those considered for an interview will be contacted

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We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.