Corporate General Manager

Job Overview / Purpose
To fill a vacancy in the General Manager’s role within a property on a short term basis. To provide a degree of stability to residents, staff and community.Travel required across Western Canada (Vancouver, Vancouver Island, Calgary & Edmonton)
Key Accountabilities
Ensure the provision of a safe, secure environment for all residents. Comply with all levels of legislation.The residents’ well-being and comfort is a prime importance and he/she is responsible for identifying decision making points in reference to operations to ensure that the property continues to meet the Company’s expectations for a successful and profitable Retirement Residence.Ensure that quality care, resident life safety and services to residents are maintainedEnsure that all resident/family/staff/community concerns are addressed immediately and directed to Director, Operations & Sales (DOS)Ensure that all regulatory inspection reports are reported to DOSJob Description
Job Overview / Purpose
To fill a vacancy in the General Manager’s role within a property on a short term basis. To provide a degree of stability to residents, staff and community.Note: Travel required across Western Canada (Vancouver, Vancouver Island, Calgary & Edmonton)Key Accountabilities
Ensure the provision of a safe, secure environment for all residents. Comply with all levels of legislation.The residents’ well-being and comfort is a prime importance and he/she is responsible for identifying decision making points in reference to operations to ensure that the property continues to meet the Company’s expectations for a successful and profitable Retirement Residence.Ensure that quality care, resident life safety and services to residents are maintainedEnsure that all resident/family/staff/community concerns are addressed immediately and directed to Director, Operations & Sales (DOS)Ensure that all regulatory inspection reports are reported to DOSResident Relations
Ensure the provision of a safe, secure environment for all residents. Comply with all levels of legislation.The residents’ well-being and comfort is a prime importance and he/she is responsible for identifying decision making points in reference to operations to ensure that the property continues to meet the Company’s expectations for a successful and profitable Retirement Residence.Ensure that quality care, resident life safety and services to residents are maintainedEnsure that all resident/family/staff/community concerns are addressed immediately and directed to Director, Operations & Sales (DOS)Ensure that all regulatory inspection reports are reported to DOSLeadership
Lead Marketing Management Operations Meetings and provide reports to the DOSRepresents Management at regular council meetings as required, reviews minutes and responds to requests as requiredGather identify and decision points in regards to the operations of the property to report to DOSEnsure that a solid foundation of day to day operations is maintainedBudget & Financial
Implement, evaluate and control payroll information practices for the Home to ensure that policies are administered fairly and interpreted correctly by all staff.Administering Petty Cash funds for the Home. Keep records as per the Company’s policy and procedure. Submit the petty cash vouchers monthly to Head Office.Ensure the continuum of AP & AR adhering to the P&PMarketing & Occupancy
Responsible for monitoring the occupancy of the property on a daily basisResponsible for the implementation of programs to attract and retain residents.Responsible for personal visits in absence of Sales Consultant/CRMResponsible for completing RTA/CHIP agreements in accordance to company P&PRegulatory Compliance
Make available to Head Office all necessary reports on a timely basis. All reports, letters or dealings with any town officials e.G. Health Inspections, Fire Reports, Building Inspections or any matter as deemed the responsibility of the Parent Company.Operational and Administrative Systems
Act as a support to staff in the area of human resources or labor relations and reports any difficulties to their DOSReport all incidents that require disciplinary action, including suspension and termination, to their DOSReport all major deficiencies to the physical plant or any emergencies to their DOSMust be familiar with CSH P&P and direct any non-compliance to DOSMust be familiar with RHRA and work in compliance with the regulationsOther
Must understand the lines of authority, flexibility and communications within the Company and use them effectively to meet his/her responsibilitiesDemonstrate accountability for her/his own actionsAware of employee and supervisor’s responsibilities and follow all health and safety policies and procedures.Work safely to reduce the risk of injury to self, co-workers, and residents.Be alert to, remedy, and promptly report all actual or potentially hazardous situations.Wear personal protective equipment (or clothing) as required by task, MSDS, or home policy.Conduct themselves in accordance with employee conduct policy while living on site.Qualifications
Graduate of a certificate/diploma or degree in nursing, social work, gerontology, hospitality or business.Has a minimum of two (2) years relevant experience in the retirement operations or hospitality operations industry.Experience in progressively responsible roles where he/she has demonstrated ability in leadership, interpersonal skills, operations, and customer service.Demonstrate that he/she is self-directed, accountable, ability to identify and report issues and has proven leader skills.Working Conditions
Must be able to participate in extensive travel across Canada West and live on site at the retirement residence at which they are assignedMust adhere to confidentially, privacy and conduct procedures while living in the propertyWhen not assigned to a property, expectation will be to work at corporate office and provide support as assignedFlexible hours of workPersonal vehicle required for local assignments;
mileage reimbursed.About Us
At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email View email address on ca.hrm.tc or call View phone number on ca.hrm.tc.Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
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