Préposé/préposée au service à la clientèle
$22 - $24 per hourFull-time
IMP Aerostructures
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 heures par semaine
- Education: Certificat ou diplôme
- Expérience: 3 ans à moins de 5 ans
- ou experience équivalente
- Site industriel
- Aviation/fabrication aérospatiale
- Répondre aux demandes de renseignements verbales et écrites
- Régler les plaintes des clients et répondre à leurs préoccupations
- Répondre aux demandes de renseignements des clients et leur fournir de l'information
- Prendre les dispositions pour la facturation des services
- Prendre des dispositions pour les remboursements et l'établissement d'une note de crédit
- Expliquer aux clients la nature et le coût des services offerts
- Tenir des dossiers et des statistiques
- Obtenir et examiner toutes les informations pertinentes pour évaluer la rétroaction, les demandes et les plaintes des clients dans le cadre de la fourniture d'informations et de services utiles
- Exécuter des tâches générales de bureau
- Recevoir les plaintes et en tenir un registre
- Vendre de la marchandise
- Entretenir et gérer des bases de données numérales
- Fournir des renseignements et répondre aux questions des clients
- Communiquer avec les clients après la vente pour assurer un suivi
- Remplir et traiter des bons de commande internationaux
- Examiner les demandes de bons de commande et les contrats pour s'assurer de leur conformité avec la politique de l'entreprise
- Logiciel de base de données
- Logiciel «Enterprise resource planning (ERP)»
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI/CO / HR / MM / OT SD)
- MS Access
- MS PowerPoint
- Logiciel «JD Edwards»
- Chiffrier électronique
- Courrier électronique
- Logiciel de vérification d'inventaire
- Souci du détail
- Milieu où les activités se déroulent à un rythme rapide
- Délais serrés
- Travail sous pression
- Tâches répétitives
- Ponctualité
- Attitude axée sur le client
- Relations interpersonnelles efficaces
- Excellente communication orale
- Excellente communication écrite
- Flexibilité
- Sens de l'organisation
- Fiable
- Esprit d'équipe
- Jugement
- Capacité d'effectuer plusieurs tâches simultanément
- Sens des responsabilités
- Honnêteté
- Capacité d'apprendre rapidement
- Êtes-vous actuellement étudiant(e)?
- Avez-vous de l'expérience de travail dans ce domaine?
- Jour
- Heures supplémentaires disponibles
- Régime de soins dentaires
- Prestations d'invalidité
- Régime de soins de santé
- Protection pour services paramédicaux
- Prestations des soins de la vue
- Régime enregistré d'épargne-retraite (REER)
- Stationnement gratuit disponible
Milieu de travail
Tâches
Systèmes de gestion (sig ou bd)
Conditions de travail et capacités physiques
Qualités personnelles
Questions de sélection
Options de conditions d'emploi
Avantages santé
Avantages financiers
Autres avantages
Vacancy posted 3 days ago
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