Senior Manager, Reporting & Data (Canada)

LOCATION: Remote anywhere in Canada. About Proof Proof is the service-of-process marketplace modernizing how legal documents move through the real world. 10,000 law firms trust us with documents that have legal consequences: a serve has to reach the right person, at the right address, under the right rules, with a court-ready affidavit proving what happened. That promise only looks simple from the outside. Behind every serve is a network of customers, independent process servers, and internal teams coordinating work across jurisdictions. Each request, field visit, and completed job adds to a rich picture of how legal work gets done, where it slows down, and how we can make it better. Great data leadership here means turning that information into something people can act on. Clients need reporting they can trust, and teams across Proof need insights that help them improve the business. As we expand our use of automation and AI, the quality and accessibility of our data will shape what we can build. The role Our largest clients rely on our reporting to track legal work, reconcile costs, and move information into their case management and accounting systems. That means understanding both their business needs and the formats and constraints of the systems they use. We're looking for a Senior Manager, Reporting & Data to manage Proof's data team, reporting to the Chief Product Officer. This is a player-coach role: you'll develop the team, guide technical decisions, and work directly with clients while the team does most of the implementation. The team's immediate priority is dependable enterprise client reporting. You'll also lead our internal data and BI capabilities, shaping how Proof uses data to serve clients and guide the company's growth. What you'll do - Own enterprise reporting. Understand how clients use our data, turn business needs into clear requirements, and take responsibility for report content, accuracy, and delivery. Set clear service expectations and communicate openly about scope, timing, and tradeoffs. - Own the client relationship.

Our customers need crucial reports to operate efficiently. Take ownership of the relationship and ensure they succeed by providing the data they need. - Lead and develop the data team. Set goals, coach people, give direct feedback, and grow them to the next level. Build the team's ability to take ownership and solve problems independently. - Set priorities and guide technical delivery. Plan capacity with business and technical leaders, balancing client commitments with improvements that make future reporting faster to deliver. Review queries and data models, help resolve difficult problems, and step in for SQL or code changes when useful. - Build dependable data systems. Own the team's approach to pipelines, shared models, and internal BI and SQL tooling, with clear standards for quality, monitoring, and access. Partner with Engineering on how data moves from the warehouse into the systems that need it. - Turn data into business insights. Help teams across Proof use trusted data to understand performance, identify opportunities, and make decisions. Work with Product and Engineering on the data needed to improve internal tools and AI systems. - Improve automation and tooling. Work with Business Operations to decide when to build, buy, or improve tools, including low-code automation. Base decisions on business value, reliability, and ongoing maintenance. What you bring - 7+ years of experience in data, analytics, or reporting, including 3+ years managing a data or analytics team, with examples of developing people, building scalable processes, and improving delivery. - Experience leading client discovery and explaining technical tradeoffs in plain language, including difficult conversations about scope, timelines, and quality.