Salesforce Customer Success Manager

Salesforce

Customer Success Manager at Salesforce combines Sales Cloud expertise with strategic consulting for high-value Signature Success Plan customers. This office-flexible role requires at least three days onsite weekly.You will serve as a trusted advisor and single point of accountability throughout the Signature lifecycle. The role aligns business value with technical goals while supporting adoption, renewal, and expansion. Salesforce seeks professionals experienced in customer success, SaaS platforms, and relevant industries.Key Responsibilities:
Oversee Signature deliverables and the overall customer experienceAlign business and technical stakeholders with Signature outcomesConduct enablement sessions on sales and service processesTrack Sales Cloud and Service Cloud adoption metricsMonitor technical health, risks, incidents, and release recommendationsRequirements:
Three-plus years of relevant industry or customer success experienceThree to four years supporting Sales Cloud and Service Cloud customersStrong consulting, communication, facilitation, and objection-handling skillsUnderstanding of sales, service, and platform automation processesAbility to influence executive stakeholders and translate technical conceptsApply Salesforce customer success, consulting, and Sales Cloud expertise to guide Signature customers toward measurable platform value.
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