Program Lead- Asset & Vendor Management

Program Lead- Asset & Vendor ManagementService Delivery Management Brampton, Ontario 10243 Jul 23, 2026
Senior IT Asset Management Program LeadPosition SummaryThe Senior IT Asset Management Program Lead will design, develop, implement, govern, and continuously improve a mature ITAM program across the full asset lifecycle.
This is a senior, governance-focused role — not a coordinator-level position. The successful candidate must be able to assess current-state gaps, develop future-state processes, strengthen governance, and drive measurable program maturity.
Program scope includes:Key ResponsibilitiesITAM Governance & Program Maturity
Design, develop, implement, and continuously improve ITAM governance frameworks
Create and maintain policies, processes, procedures, standards, and operating controls
Develop governance guardrails covering request intake, approval checkpoints, lifecycle ownership, procurement review, renewal oversight, unauthorized technology prevention, and compliance monitoring
Identify ITAM process gaps and recommend improvements
Operationalize ITAM best practices aligned with IAITAM principles
Hardware Asset Management
Lead and improve HAM processes across the full asset lifecycle
Develop HAM strategies, policies, and standard operating procedures
Support lifecycle activities: acquisition, deployment, inventory tracking, reservations, refresh planning, offboarding, RMA, disposal, and retirement
Ensure hardware asset records are accurate, complete, and maintained
Support physical asset audits and remediation of data gaps
Software Asset Management
Lead and improve SAM governance and operations
Develop SAM strategies, policies, and standard operating procedures
Support software lifecycle activities: license reconciliation, entitlement validation, harvesting, reclamation, redeployment, true-ups, retirement, and audit readiness
Identify unused, underused, or unauthorized software and recommend spend reduction opportunities
Ensure compliance with license agreements, product use rights, and vendor requirements
ServiceNow ITAM Operations
Support and improve ITAM operations within ServiceNow, including HAM, SAM, Hardware Asset Workspace, CMDB, Service Catalog, asset lifecycle workflows, requests, offboarding, automation, and reporting
Improve asset visibility, workflow efficiency, and data accuracy
Document and improve processes tied to ServiceNow ITAM workflows
Compliance, Controls & Audit Readiness
Develop and maintain ITAM compliance practices and controls
Support audit readiness across hardware, software, contracts, warranties, and maintenance agreements
Conduct or support internal audits covering physical assets, software licenses, contract compliance, inventory accuracy, and vendor records
Monitor unauthorized software and unmanaged technology usage
Identify and remediate asset, licensing, and compliance gaps
Procurement, Vendor & Contract Management
Support end-to-end procurement activities for IT assets, software, and services
Assist with purchasing strategies and procurement documentation (sole-source docs, tenders, RFPs, RFQs, renewals)
Track and manage vendor contracts, maintenance agreements, subscription agreements, and renewals
Establish and monitor vendor KPIs and SLAs;
elevate performance issues as needed
Partner with Procurement, Finance, Legal, IT, and business stakeholders to ensure compliance
Financial Management & Reporting
Develop and maintain financial management processes for ITAM
Support reporting on budgeting, forecasting, capital management, TCAA, total cost of ownership, lifecycle costs, and cost optimization
Compile, analyze, and present asset, financial, compliance, and vendor data to stakeholders
Stakeholder Engagement & Leadership
Act as senior subject matter expert across ITAM governance, HAM, SAM, procurement, compliance, and lifecycle operations
Partner with cross-functional stakeholders including IT, Finance, Procurement, Legal, vendors, and senior leadership
Facilitate discussions, present recommendations, and influence process improvements
Provide guidance on ITAM best practices, governance expectations, and operational standards
Required QualificationsEducationBachelor's degree in Information Systems Management, Supply Chain Management, Business Administration, or equivalent combination of education and experience.
Experience
Senior-level experience designing, implementing, and improving IT Asset Management programs
Strong hands-on experience with Hardware Asset Management and Software Asset Management
Demonstrated experience developing and operationalizing ITAM governance frameworks, policies, procedures, and controls
Experience improving ITAM maturity in a complex or enterprise environment
Strong knowledge of the full ITAM lifecycle from acquisition through retirement
Experience with ITAM compliance, audit readiness, license reconciliation, entitlement validation, and contract compliance
Experience with ServiceNow ITAM (HAM, SAM, CMDB, asset lifecycle workflows, reporting)
Strong knowledge of software licensing, product use rights, vendor audits, true-ups, harvesting, reclamation, and optimization
Experience with procurement, vendor management, RFPs, RFQs, tenders, sole-source documentation, renewals, SLAs, KPIs, and vendor performance tracking
Working knowledge of financial reporting, budgeting, forecasting, capital asset management, TCAA reporting, and total cost of ownership
Strong written communication skills — process documentation, governance materials, reports, and procurement documentation
Strong presentation, facilitation, and stakeholder management skills
Preferred Certifications
ITIL v4
Certified Hardware Asset Management Professional (CHAMP)
Certified Software Asset Manager (CSAM)
Certified IT Asset Manager (CITAM)
SAM accreditation or equivalent ITAM/SAM certification
Nice to Have
Public sector, government, municipal, policing, or broader public sector ITAM experience
Experience with IBM Maximo EAM, Microsoft SCCM, Microsoft Endpoint Manager / Intune, or WorkspaceONE
Knowledge of CMDB, SACM, CSDM, and ITOM concepts
Experience supporting ITAM transformation, maturity assessments, governance remediation, or new ITAM control implementation
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