Newcomer Services Administrative Agent

Support newcomer registration and client services as an Administrative Agent with the YMCA of Greater Toronto in Toronto. Use Salesforce and iCARE daily.

This full-time contract role supports the Newcomer Information Centre through administrative and client-facing services. You will validate registrations, guide eligible clients through the platform, and assist with technical issues. Accurate records, reporting, scheduling, and confidentiality are central to the position.

Key Responsibilities:

• Book, confirm, and update in-person and virtual appointments
• Assess registration requests and determine client eligibility
• Orient eligible clients and assign Information and Referral Specialists
• Enter and retrieve client data in Salesforce and iCARE
• Prepare monthly reports and maintain accurate service records

Requirements:

• Post-secondary courses or equivalent experience in a related field
• Previous administrative or clerical work experience
• Proficiency with Microsoft Office, Outlook, and internet search engines
• Salesforce knowledge is an asset
• Ability to manage multiple projects with attention to detail

Bring administrative accuracy, technology skills, and client communication to newcomer services at the YMCA in Toronto.