Customer Service Representative

We're seeking a dynamic Customer Service Representative to serve as the vital link between our customers and operations teams. In this role, you'll orchestrate daily activities including crew dispatch, equipment coordination, and customer relationship management. You'll take ownership of key accounts within your geographic area while ensuring seamless communication, timely deliveries, and exceptional service. This position offers the opportunity to guide less experienced team members and drive continuous improvement in our international sales operations.

Roles and Responsibilities

• Serve as primary communication liaison between customers and operations, dispatching crews and equipment for job assignments
• Plan, lead, and coordinate daily activities of shipping personnel and shop staff
• Respond to quote requests from external and inter-company customers; prepare contracts, quotations, and shipping documentation
• Assess customer needs and recommend appropriate solutions; actively support sales of new or additional services
• Coordinate transportation logistics, arrange insurance, and track all shipments through to customer delivery
• Process and review incoming orders, verify transfers, and ensure proper shipping procedures are followed
• Manage invoicing for equipment shipped and associated costs including crating and freight; re-bill international expenses
• Handle customer inquiries and complaints regarding billing; coordinate with QA and operations on non-conformance reports
• Purchase materials within authorized limits to support customer orders
• Continuously expedite and report on work order status; track all incoming inquiries and pending orders
• Maintain open communication with customers providing updates on product availability, delivery dates, and order status
• Mediate between customers, operations, and QA teams with daily interactions and updates
• Actively participate in continuous process improvement initiatives and cost control measures following quality policies and standards
• Provide guidance and mentorship to less experienced Customer Service Representatives

Skills and Education

• Proven experience in customer service coordination, logistics, or operations management
• Strong organizational and multitasking abilities with excellent attention to detail
• Outstanding communication skills, both written and verbal, for customer and internal team interactions
• Proficiency in processing quotes, contracts, and shipping documentation
• Knowledge of international shipping procedures, insurance coordination, and freight logistics
• Problem-solving skills with ability to assess customer needs and recommend solutions
• Experience with invoicing, billing systems, and purchase order management
• Leadership capabilities to coordinate and guide team members
• Commitment to quality standards and continuous improvement methodologies
• Flexibility for on-call requirements and overtime as business needs dictate
• High school diploma required; Associate's or Bachelor's degree in Business, Logistics, or related field preferred

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About Us

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.

Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team.

When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Join Us:

Weatherford is producing energy for today and tomorrow- with global opportunities as unlimited as your sense of adventure. Join us to make an impact on our customers, the industry, and the world.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.