Physician Support Specialist

A Rewarding Career at CASA Mental Health
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details
Wage range: $23.34 to $27.58 Per Hour
Location: Edmonton – CASA Centre
Union:  In-scope
Classification:   Clinics
FTE:1.0
Status :   Administrative Support II

About the Role
the Physician Support Specialist, follows established policies and procedures; gathers and records all necessary information in the process of maintaining the physician’s patient records. Responsible for confirming or obtaining demographic information. Working directly with nurses, clinical program staff and site administration to assist patients with obtaining quality care.

The Physician Support Specialist will:

• Create a welcoming environment by greeting guests, children, adolescents and their families.
• Inform psychiatrists of arrivals and direct the families to the waiting room.
• Assign nurses to initial consultations prior to booking with physicians.
• Accurately complete patient check-in, registration and demographic updates.
• Respond to and transfer incoming calls to appropriate lines or take accurate telephone messages. 
• Take patient vital signs as directed by nurse or physician.
• Initiate referrals internally and externally.
• Prepare and give out patient intake packages.
• Maintain confidential Medical files and records.
• Ensure government documents and applications are thoroughly completed, copied, scanned and mailed.
• Send out notifications to pertinent staff regarding physician absences and coverage for absence.
• Organize supplies/inventory and order as needed.
• Provide administrative support such as taking and distributing meeting minutes, booking meetings, coordinating meeting agendas, booking interviews, filing, faxing, answering telephone inquiries, maintaining records and relevant staff utilization database information, and creating databases, spreadsheets, reports, graphs and charts.

Knowledge, Skills and Abilities

• Knowledge of medical terminology.
• Minimum typing speed of 50wpm with 95% accuracy.
• Proficiency in Microsoft Word, Outlook and Microsoft Excel software.
• High level of accuracy with data entry.
• Excellent customer service, attention to detail, multitasking.
• Able to complete assigned duties with minimum supervision.
• Excellent organizational skills and interpersonal skills with a strong initiative.

Education and Experience

• Medical Office Assistant and/or Business Administration program required or equivalent experience.
• A minimum of 2 years related administrative experience in a medical office setting or Customer Service.

Conditions of Employment

• A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate. 

Your Well-Being Matters

At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible . We offer competitive benefits, opportunities for growth, and the support you need to rest, recharge and continue making a difference .

What We Offer:

• Employer-paid health and dental benefits, including $750per paramedical practitioner and $2,000 annually in mental health services.
• Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.

• Defined contribution pension plan with generous employer match.
• Five paid wellness days plus a holiday break in December to spend time with loved ones.
• Paid time off for illness, bereavement, moving and education.
• Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
• Access to our Employee Assistance Program (EAP) and a range of employee discounts.
• Ongoing learning and growth opportunities including annual training events such as Indigenous Learnings Day.
• Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

Apply today to start making a difference for Alberta’s children and families!

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at View email address on casaservices.applytojob.com

Closing Date: Nov 5 , 2026

Please quote the following competition number in your application materials: 26-180.