Marketing Intern - CRM Research

Work term: December or January - March 31th

Build your business and marketing skills while contributing to a practical research project.

SERV-ALL Mechanical Services is seeking an organized and curious post-secondary student to help us evaluate customer relationship management (CRM) software for our HVAC service, building automation systems, and construction operations.

Your primary focus will be researching CRM options, understanding our team's needs, and presenting recommendations to leadership. You will also support marketing, communications, and general office administration.

Key Responsibilities:

CRM Research and Business Support - Primary Focus

• Gather input from different departments to understand their needs for managing customer information, sales opportunities, follow-ups, and reporting.
• Research CRM software suitable for our operations.
• Compare shortlisted solutions based on features, pricing, ease of use, integration capabilities, and implementation considerations.
• Prepare a clear summary of findings and recommendations.
• Present your research to the leadership team for review.

Marketing and Communications Support

• Assist with creating content for company social media channels.
• Prepare basic marketing and promotional materials using Canva or similar tools.
• Collect and organize project photos for marketing materials and project portfolios.
• Support website and digital content updates.
• Assist with employee communications, recruitment materials, company events, and community initiatives.
• Help maintain consistent company branding.

Administrative Support

• Assist with data entry, spreadsheets, filing, scanning, and maintaining internal records.
• Monitor the estimation email inbox and forward relevant correspondence to the Estimation Manager.
• Help with meeting preparation, office supplies, and other day-to-day administrative tasks.

Qualifications:

• Currently studying Business Administration, Marketing, Communications, or a related field.
• Strong research skills and the ability to compare information and summarize findings clearly.
• Strong organizational skills and attention to detail.
• Good written and verbal communication skills.
• Comfortable using Microsoft Word, Excel, Outlook, and PowerPoint.
• Interested in business technology and learning how different departments operate.
• Able to work independently and collaboratively.
• Dependable, professional, and able to handle confidential information appropriately.

What You'll Gain:

• Hands-on experience researching and evaluating business software.
• The opportunity to present recommendations to company leadership.
• Practical experience in marketing, communications, and administration.
• Exposure to the HVAC, building automation, and construction industries.