Applications Support Analyst II

Reporting to the Manager, Application Services, the Applications Support Analyst II is responsible for assessing business software needs, delivering systems integration solutions, managing corporate software implementations, and providing support services, including training when required. Working in a collaborative team environment, this role offers operational support, guidance, and direction to City staff in the effective use of computing technology. Responsibilities include, but are not limited to: Work closely with the Manager, Application Services to implement, configure, and integrate major corporate software systems across the organization. Oversee project scope, risks, resources (internal and external), reporting periodic status including issues, risks and roadblocks, contingencies as well as resolving issues to minimize impact on approved project plan. Conduct business analysis by maintaining current knowledge of leading technologies and municipal programs and services to ensure the adequacy of the corporate software applications. Prepare detailed project plans for the implementation and integration of applications in support of new product launches with defined project deliverables and timelines. Work closely with departments to design, develop, and implement multiple concurrent corporate-wide systems, while managing development projects and application support for all corporate software applications. Establish and document operational procedures for corporate software systems and applications. Analyze and make recommendations on complex business and technical problems by developing and implementing solutions to improve the integration of corporate software applications. Diagnose and resolve complex technical problems relating to application, software and operating system, and take corrective action to minimize current and future user impact, while ensuring solutions are consistent with operational requirements.