Live-In Resident Manager

About MetCap Living
MetCap Living Management Inc. is one of Canada's leading private third-party property management companies specializing in multi-residential property management. We are a growth-oriented organization with property operations across British Columbia, Ontario, Quebec, and Nova Scotia.

MetCap Living is seeking a Resident Manager to oversee the day-to-day operations of a residential property in North York. The Resident Manager is responsible for maintaining the property to the highest standards, providing exceptional resident service, coordinating maintenance and contractors, supporting leasing and collections activities, and ensuring the effective administration and operation of the building.

The Resident Manager must be hands-on, highly organized, customer-service oriented and capable of working independently while maintaining regular communication with the Property Manager.

Employment Type: Full-time
Salary Range: $30,000-$35,000 (plus apartment benefit) 

Duties & Responsibilities

1. Daily Property Operations, Inspections & Maintenance
The Resident Manager is responsible for completing daily inspections and maintaining the property in a clean, safe and well-maintained condition.

Daily Duties

• Inspect all life safety systems and ensure they are in proper working order.
• Complete and maintain the required fire log book and life safety documentation.
• Inspect boiler rooms and electrical rooms and maintain the log book.
• Inspect parking levels, parking entrances and exterior parking areas.
• Inspect all building floors, hallways, common areas, roof and exterior grounds. Identify and resolve deficiencies.
• Inspect all mechanical systems, facilities, storage rooms and other property areas.
• Clean, mop and clear debris from refuse chutes and surrounding areas.
• Clean and maintain the compactor room and change garbage bins as required.
• Clean elevator landings, elevators, lobby, back lobby/moving room, laundry room, parking entrances and other common areas.
• Pick up litter and maintain exterior grounds, walkways, parking areas, landscaping and flowerbeds in a neat and tidy condition.
• Water flowers and perform other basic landscaping duties as required.
• Review and investigate all resident maintenance requests within 48 hours of receipt and arrange or complete repairs as appropriate.
• Clean vacant suites and ensure they are prepared for showing and occupancy.
• Vacant suites responsibilities-
  • Arrange inspection and obtain estimates from contractors
  • Coordinate with contractors and follow up on major turnover work as required to ensure the suite meets the property’s standards. Get prior approval from the management
  • Complete in-house maintenance and minor repairs in vacant suites as required to ensure units are rent-ready.
  • Complete minor electrical work, such as replacing light switches, light bulbs, and other basic fixtures as required.
  • Clean and maintain appliances, including refrigerators, stoves, dishwashers, and other in-suite appliances.
  • Clean, air vents, and other accessible areas as required.
  • Perform minor carpentry and hardware repairs, including tightening or adjusting cabinet hinges, handles, doors, and other fixtures.
  • Address minor plumbing, mechanical, and general maintenance issues that can be completed in-house.
  • Inspect vacant suites following completion of major turnover work by contractors and identify any outstanding items.
  • Ensure all required in-house maintenance, cleaning, touch-ups, and minor repairs are completed before the suite is considered rent-ready.
  • Conduct a final inspection of the vacant suite to confirm it is clean, functional, safe, and ready for occupancy.
• Update and maintain the in-suite maintenance schedule.
• Complete repairs and maintenance in the building as required, including plastering and painting, as required.
• Inspect and address hazardous conditions, including issues requiring immediate attention.
• During winter operations, inspect sidewalks, driveways, parking areas and entrances and correct or report hazardous conditions.
• Complete snow shoveling, salting and other winter maintenance duties as required.
• Complete snow logs daily during the winter season.
• Ensure the property remains clean, safe and presentable throughout the day.

2. Daily Resident Service & Communication

• Answer resident inquiries promptly and professionally.
• Respond to resident concerns and service requests.
• Provide appropriate follow-up on maintenance requests.
• Maintain professional and positive relationships with residents.
• Deliver resident notices as required.
• Communicate building information, maintenance activities and operational updates to residents.
• Complete incoming and outgoing suite inspections as required.
• Ensure proper notice is provided before entering a resident's suite, generally 24 hours' notice , except where emergency entry or other legally permitted entry applies.
• Assist residents with building-related questions and concerns.
• Be available for emergencies while on duty.
• Support leasing activities and respond to prospective resident inquiries.
• Be available for leasing activities and appointments from 8:00 am to 8:00 p.m. when required .

3. Daily Administrative Duties

• Collect and process rental payments in accordance with company procedures.
• Take rental cheques and required deposits to the bank.
• Process property correspondence.
• Maintain organized property files and documentation.
• Maintain proper resident and tenant files.
• Prepare and complete required inspections, logs, notices, reports and forms.
• Prepare purchase orders (POs) for Property Manager approval.
• Coordinate approved work using authorized POs.
• Verify the quality of completed work and supporting documentation
• Receive POs for acceptable and completed contractor work.
• Forward completed POs and supporting documentation to Accounts Payable.
• Maintain accurate property records.
• Maintain and update maintenance schedules.
• Ensure the property office remains organized, clean and professional.
• Complete other administrative tasks associated with the operation and leasing of the building.

4. Daily Contractor, Trade & Supplier Coordination

• Coordinate and schedule approved trades, suppliers and contractors.
• Supervise trades and suppliers while working on the property.
• Ensure contractors complete work in accordance with the approved scope.
• Monitor the quality and completion of work.
• Ensure packing slips and time tickets are signed before trades and suppliers leave the property.
• Verify that information recorded on packing slips and time tickets is accurate.
• Follow up on incomplete, deficient or outstanding work.
• Escalate significant maintenance issues or contractor concerns to the Property Manager.
• Ensure contractors and suppliers follow applicable property rules and safety requirements.

5. Daily Life Safety & Emergency Response

• Respond immediately to emergencies, including fire, flood, no heat, elevator failure, electrical outages and other urgent building situations.
• Contact the Property Manager as quickly as possible during an emergency and follow their direction.
• Take appropriate immediate action to protect yourself, residents, the property and building systems.
• Maintain required emergency and life safety documentation.
• Ensure life safety systems remain operational and deficiencies are promptly reported and addressed.
• Maintain compliance with company emergency procedures.

6. Cleaning & Common Area Duties
Twice Weekly and As Required

• Clean all hallways.
• Clean elevator tracks.
• Clean fire extinguisher cabinets.
• Clean stairways.
• Clean other common areas as required.
• Address additional cleaning requirements identified through inspections or resident needs.

7. Weekly Duties

• Update property availability reports.
• Update traffic reports.
• Review outstanding maintenance requests and ensure appropriate follow-up.
• Review outstanding contractor and supplier work.
• Review property deficiencies and ensure corrective action is underway.
• Follow up on outstanding resident concerns.
• Review building operations and outstanding issues with the Property Manager as required.

8. Legal & Collections Duties
2nd, 15th and 25th of Each Month

• Print the current Aging Summary.
• Deliver Friendly Reminder notices to applicable residents.

25th of Each Month

• Include the applicable tenant ledger with the Friendly Reminder notice.
• Follow established company procedures for rental arrears and collections.
• Escalate outstanding accounts to the Property Manager as required.

Additional Duties As Required

• Attend tribunal hearings under the direction of the Property Manager.
• Assist with legal-related tasks and documentation.
• Prepare and deliver required resident notices.
• Maintain accurate records relating to collections, notices and legal matters.
• Reasonably enforce the Landlord's rules and regulations in accordance with company policies and applicable legislation.

9. Monthly Duties

• Reconcile parking spreadsheets.
• Cancel key fobs, access cards and other building access credentials for residents who have moved out, where applicable.
• Review outstanding maintenance and property issues.
• Review contractor and supplier accounts and outstanding work.
• Ensure property files and documentation remain current and organized.
• Review building access records and ensure former residents no longer have unauthorized access.

10. Annual Duties

• Complete annual in-suite safety inspections.
• Maintain records of completed safety inspections.
• Follow up on deficiencies identified during inspections.
• Support annual building maintenance and inspection programs.
• Complete annual compliance and operational requirements as directed by the Property Manager.

11. Health & Safety

• Comply with all company Occupational Health & Safety policies and procedures.
• Maintain a safe environment for residents, visitors, contractors and employees.
• Identify and report hazards immediately.
• Correct hazards where possible or arrange for appropriate corrective action.
• Follow safe work practices when performing maintenance, cleaning, landscaping and other physical duties.
• Use appropriate personal protective equipment where required.

12. Leasing & Property Administration

• Assist with leasing activities and prospective resident inquiries.
• Maintain accurate availability information.
• Conduct and document suite inspections.
• Ensure vacant suites are properly cleaned, maintained and prepared for occupancy.
• Maintain accurate resident and suite records.
• Support the Property Manager with leasing and administrative requirements.
• Take reasonable steps to ensure the building is operated in accordance with company policies and applicable legislation.

13. On-Site & Work Schedule Requirements

• Remain on the property during scheduled working hours unless otherwise authorized.
• Maintain a visible and professional presence on the property.
• Be available for emergencies while on duty.
• Support after-hours leasing requirements when scheduled or required.
• Prioritize daily operational requirements to ensure resident service, building maintenance and business demands are met.
• Perform other duties as assigned by the Property Manager.

Qualifications & Skills

• Previous experience in residential property management, building operations, maintenance or a related field is an asset.
• Strong customer service and resident relations skills.
• Strong verbal and written communication skills.
• Strong organizational and administrative abilities.
• Basic computer skills and ability to learn property management systems.
• Practical maintenance and troubleshooting skills.
• Ability to perform plaster & paint repairs and general building maintenance.
• Ability to coordinate and supervise contractors, trades and suppliers.
• Strong attention to detail and follow-through.
• Ability to work independently and prioritize multiple competing demands.
• Strong problem-solving and decision-making skills.
• Ability to respond calmly and effectively during emergencies.
• Professional approach to resident complaints, inquiries and sensitive matters.
• Ability to work flexible hours to meet property and leasing requirements.
• Ability to perform physical duties associated with the position, including lifting up to 50 lbs.
• Previous multi-residential property management experience is an asset.

What MetCap Living Offers

• Apartment accommodation, where applicable to the position.
• Mobile phone.
• Health benefits package.
• Annual bonus opportunities.
• Comprehensive training across all areas of responsibility.
• Opportunities for career development and advancement.
• A professional and supportive property management environment

We thank all applicants; however, only those candidates invited to interview will be contacted. We do not use AI during our hiring process.

MetCap Living Management Inc. is committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require a disability–related accommodation to participate in the recruitment process, please email us.