Commercial Lines Support Unit Manager

In this role you will manage the Commercial Lines Support Unit, ensuring efficient service in renewals, document issuance, certificates and policy changes. You’ll mentor team members, refine workflows and handle escalations while delivering excellent service.
Compensation Range: $80,000 to $120,000 annually Full time, replacement position.
Key Responsibilities:
Oversee and manage the Commercial Lines Support Unit
Ensure the team’s performance aligns with Company’s service levels, including renewals, document issuance, certificates, liability slips, and policy changes
Deliver prompt, courteous, and professional service to both internal and external clients.
Develop workflows and processes to increase efficiency within the team
Mentor, train, and support team members’ professional growth
Conduct annual performance evaluations and provide feedback for continuous improvement
Handle escalations and provide solutions to complex file issues
Assist with data entry, processing, invoicing, and other administrative tasks as needed
Serve as department backup, covering processing needs when team members are on vacation or leave
Perform other processing-related duties as required
Qualifications & Skills:
Proven experience managing a team in a commercial lines insurance environment
Strong leadership, coaching, and mentoring skills
In-depth knowledge of commercial lines insurance processes, workflows, and policies
Excellent communication, presentation, and interpersonal skills
Ability to develop training materials and facilitate engaging training sessions
Proficient in insurance software and tools, with a willingness to learn new systems
RIBO license is active and in good standing
High attention to detail and an ability to manage multiple tasks effectively
Strong problem-solving skills, especially when handling escalated files
Our client offers an attractive compensation package and commission incentives. In addition to vacation, sick time and a comprehensive group health benefits package, they also provide:
Hybrid work flexibility
Matching RRSP contributions
Two paid personal days every year
Professional membership fees (RIBO, IBAO, IIC)
Professional development and educational reinforcement
#J-18808-Ljbffr