Customer Implementation Project Manager

Lead customer implementations at Forma.Ai through project planning, requirements gathering, and delivery while coordinating business and technical teams.This Technical Project Manager role sits within Customer Operations at Forma.Ai. You will manage customer initiatives, translate business needs into actionable plans, and support Sales Performance Management implementations. The work connects customers with Product, Engineering, and Customer Operations teams.Key Responsibilities:
Manage customer projects from planning through post-launch activitiesOwn timelines, milestones, deliverables, risks, dependencies, and issuesFacilitate discovery sessions and translate requirements into workstreamsCoordinate cross-functional delivery priorities, responsibilities, and timelinesMonitor progress and communicate status to stakeholdersRequirements:
Education in Engineering, Commerce, Business, Information Systems, or related disciplineFive-plus years in project management, implementation, consulting, or deliveryExperience managing multiple projects or workstreams simultaneouslyExperience managing data migration or integration projectsStrong communication, analytical, organizational, and problem-solving skillsBring customer collaboration, implementation leadership, and project management expertise to Forma.Ai's technology-enabled business transformation work.
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