Customer Education Implementation Manager

Own Graphing onboarding at BioRender remotely from Canada or the United States, using implementation expertise and clear technical training.As Customer Education Manager, Implementation, you will lead customer-facing programs for BioRender’s new Graphing product. You will support launches, migrations, activation, and change management while scaling onboarding across full-serve accounts. The role requires SaaS implementation experience, scientific or data analysis knowledge, and strong communication.Key Responsibilities:
Own tiered post-sales support for new Graphing accountsGuide customers from contract close through meaningful activationLead migrations from other graphing toolsCustomize templates and create setup assetsBuild standardized resources for CSMsRequirements:
Three or more years in customer-facing SaaS implementationExperience with Prism, R, Python, SPSS, or life sciencesTrack record owning complex launches or onboarding programsAbility to explain technical features clearlyExcellent written and verbal communication skillsBring implementation leadership, scientific understanding, and customer education expertise to BioRender’s Graphing launch experience.
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