Retail Operations Specialist

Toronto, ON
Full time
JR
What you'll do
The Retail Operations Analyst is responsible for supporting the technology platforms, operational processes, and services that enable Canadian Tire Gas+ and rebranded Petro-Canada locations across Canada.
Working independently and collaboratively with retailers, business stakeholders, support teams, and technology partners, this role is responsible for analyzing technical and operational issues, coordinating resolution activities, identifying root causes, and communicating impacts and solutions to a wide range of audiences.
The successful candidate will act as a key liaison between business and technical teams, ensuring issues are clearly understood, actions are coordinated, and information is communicated effectively to support operational excellence and an exceptional customer and retailer experience.
Operational & Technical Support
Provide senior analyst-level support for business-critical retail and operational technologies.
Coordinate the investigation and resolution of technical, operational, and service-related issues impacting customers, retailers, and business operations.
Analyze incidents, trends, recurring issues, and service performance to identify improvement opportunities.
Partner with support teams and business stakeholders to facilitate timely issue resolution and escalation when required.
Assist with root cause analysis and corrective action planning to reduce repeat incidents and improve service stability.
Stakeholder Coordination & Communication
Act as a liaison between business stakeholders and technical support teams.
Translate technical issues, system impacts, and resolutions into clear, business-friendly communication appropriate for diverse audiences.
Coordinate activities across multiple teams to ensure alignment on priorities, timelines, dependencies, and action plans.
Provide regular updates on issue status, risks, impacts, and resolution activities.
Develop and maintain positive working relationships with retailers, internal partners, and external service providers.
Project & Change Support
Support the implementation of technology enhancements, operational initiatives, and system changes.
Assist with business requirements gathering, testing, deployment readiness, and post-implementation support activities.
Identify operational impacts, risks, and dependencies associated with new initiatives and system changes.
Contribute to continuous improvement efforts focused on operational efficiency, service quality, and customer experience.
Documentation & Knowledge Management
Create and maintain operational procedures, knowledge articles, troubleshooting guides, and business communications.
Support the development of reporting, dashboards, metrics, and documentation that assist decision-making and operational oversight.
Promote consistent processes, knowledge sharing, and best practices across support teams.
What you bring
Post-secondary education in Information Technology, Business, Computer Science, or a related discipline, or an equivalent combination of education and experience.
Bilingual (English and French) with excellent verbal and written communication skills.
Experience or working knowledge of:
Bulloch POS environments
BT900 back-office systems
ServiceNow, MS-365, Power BI
Incident, Problem, and Change Management processes
Reporting, analytics, and operational support practices
Retail fuel, convenience, loyalty, payment, or petroleum technologies
Demonstrated ability to explain technical concepts and operational issues clearly to business and non-technical audiences.
Strong analytical and problem-solving skills with the ability to assess issues, identify trends, and recommend solutions.
Experience coordinating incident resolution and working within service management environments.
Ability to work independently, manage competing priorities, and exercise sound judgment with minimal supervision.
Experience working with multiple stakeholders across business, operations, technology, and external support teams.
Experience supporting multi-location retail, petroleum, customer-facing, or operational environments is considered an asset.
We're always looking for great talent! In addition to competitive pay, we offer:
Comprehensive benefits and retirement programs
Performance incentives, Continuing Education Programs
Other perks to support your well-being
Career growth opportunities and product discounts
Broadband Salary Range: $50,000 – $73,000 CAD.
Our typical hiring range is between $68,000.00 - $72,000.00 CAD Annual. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements.
#LI-GT1
This posting represents an existing vacancy within our organization.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
We are one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.
We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you're ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.