Operations Manager Specialist-fully remote

The Company At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. This enables better, safer, and more reliable communication within apps.
Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. We build and support the systems, workflows, and processes that enable our Sales, Customer Success, Marketing, Finance, and Product teams to work efficiently and scale effectively.
As Nylas grows, so does the complexity of the systems that power our business. Our team partners across the company to improve operational workflows, maintain trusted data, automate repetitive work, and ensure our teams have the tools they need to focus on delivering great customer experiences.

We're looking for a Business Systems Operations Specialist to help support and improve the operational systems behind our go-to-market organization.
Reporting to the Program Manager, Business Operations, you'll work across Sales, Customer Success, Marketing, Finance, and Product to maintain business systems, troubleshoot operational issues, improve workflows, and support day-to-day operations.
You'll have the opportunity to leverage automation and emerging AI tools to help reduce manual work, improve operational efficiency, and scale internal processes as the company grows.

Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes.
Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests from internal teams.
Partner with Sales, Customer Success, Marketing, Finance, and Product to improve business processes and operational efficiency.
Create and maintain dashboards and reporting that provide visibility into pipeline, customer health, renewals, forecasting, and other key business metrics.
Support integrations and data flow between CRM, billing, product, analytics, and customer support systems.
Perform data cleanup, improve CRM hygiene, and help maintain data accuracy across business systems.
Assist with cross-functional operational projects that improve how teams work together and scale.

Business systems operate reliably with minimal disruption.
Data across our go-to-market systems is accurate, consistent, and trusted.
Reporting provides leaders with reliable visibility into business performance.
3+ years of experience supporting business systems, operations, revenue operations, customer operations, or a similar function.

• Experience working with CRM platforms such as HubSpot, Salesforce, or similar systems.
• An understanding of data quality and how information flows between business applications.
• Strong organizational skills with the ability to manage multiple priorities in a fast-moving environment.
• Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.
• A continuous improvement mindset with curiosity for learning new tools and technologies.

Experience with Vitally, or similar Customer Success platforms.
Experience with reporting tools such as Looker, Sigma, Tableau, or Power BI.
Basic SQL knowledge.
Round 2 - The Deep Dive : 60 minute live technical assessment
Round 3- The Loop : A series of 45-minute chats with the team (max 3 hours) where we look for the "what, why, and how" behind your best work.

Visa sponsorship may not be available in certain remote locations.