French Customer Service Representative
$22 per hourFull-time
Alliance Group & Staffing
Job Responsibility:
We are looking for a Customer Service Representative- Bilingual for a client located in Toronto. They are a leading distributor of frames, sunglasses, lenses, and lab services.
Responsibilities:
· Answering incoming phone calls on the services line, providing a high degree of professional assistance.
· General order entry, which includes stock frames &, lens orders, complete glasses, etc.
· Monitor e-mails and offer solutions in a timely and efficient manner.
· Advise customers on products and suggest an alternative or corresponding product if an item is out of stock.
· Contact customers to inform them of any changes to their order or if there are further delay and to offer a solution
· Maintain a low error rate and high-quality assurance rate.
· Ensure key performance indicators and other metrics are at an acceptable level.
· Ensure workload is current and utility is within range.
· Other duties as required.
Requirements:
· High aptitude to listen to and retain important information.
· French & English Required.
· Comfortable with computers and using multiple platforms.
· Impeccable attention to detail with a process driven mindset.
· Professional customer service skills: solutions mindset, educates and explains, collaborative solution finder, passion for the customer and the customer experience.
· Ability to learn quickly and adapt to high pressure environment.
· Writes, speaks, and presents information effectively.
· Professional and positive interactions with others and can establish rapport quickly.
Location: Toronto, ON
Timings: 9am to 5:30pm (Monday to Friday)
Pay Rate: 22$/hr.
Job Types: Full-time, Permanent
Pay: $22.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
Experience:
- French Customer Service: 1 year (required)
Work Location: In person
Vacancy posted 3 days ago
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