Director, Revenue Operations

About AlayaCare

At AlayaCare, we’re more than just a fast-growing SaaS company—we’re a team of people passionate about transforming home and community care. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

The Director, Revenue Operations is responsible for driving alignment, predictability, and scalable growth across our go-to-market (GTM) organization as AlayaCare continues to scale from $100M+ ARR toward $500M+. Acting as the connective tissue across Sales, Marketing, Customer Success, Finance, and Product, this role co-owns GTM strategy, planning, and operating cadence to enable consistent, data‑driven execution across regions.

Reporting to the Senior Director, Revenue Enablement, you will own the end-to-end revenue lifecycle and lead a multi-disciplinary Revenue Operations function spanning Sales Operations, Marketing Operations, and Data & Analytics. You will architect and scale a sophisticated, AI-enabled Revenue Operations function that improves funnel performance, enables next-best-action decisioning, and reduces operational complexity—while building a culture of accountability, transparency, and continuous improvement.

What You’ll Do

• Drive GTM alignment and planning by co-owning strategy, annual/quarterly planning (targets, segmentation, coverage, territories, capacity), and operating cadence across Sales, Marketing, Customer Success, Finance, and Product.

• Unify GTM strategy, roles, and metrics across North America and Australia/New Zealand, balancing global consistency with regional needs.

• Act as the revenue optimization owner for the GTM organization, identifying gaps to plan and leading cross-functional initiatives to improve funnel conversion, sales productivity, NRR, CAC payback, and long-term revenue growth.

• Own the end-to-end revenue lifecycle across land, expand, renew, and churn, building NRR/lifecycle dashboards that connect acquisition, adoption, expansion, and renewal to highlight where to invest for maximum long-term value.

• Design an AI-enabled, agentic GTM operating system that leverages automation, AI agents, and advanced analytics to reduce manual work, improve forecast accuracy, surface next-best actions, and orchestrate workflows across the funnel.

• Lead market segmentation and coverage design (ICP tiering, account/territory planning, coverage models) across SMB, mid-market, and enterprise to ensure capacity and focus are aligned to whitespace and revenue goals.

• Maintain a single source of truth for revenue performance by owning revenue reporting, analytics, and forecasting, and providing executives with clear insights and data-driven recommendations.

• Own and optimize the Revenue Operations tech stack (e.g., HubSpot, DealHub, SMS, marketing automation, and related tools), ensuring systems are integrated, automated where possible, and effectively adopted by GTM teams.

• Oversee the lead-to-cash process, ensuring systems, workflows, and policies across marketing, sales, contracting, billing, and renewals are streamlined, scalable, and aligned to revenue goals.

• Partner with Marketing, Sales, and Revenue Enablement to design and operationalize GTM plays (vertical, use-case, competitive), optimize inbound/outbound/partner/product-led funnels, and turn strategy into measurable execution.

• Collaborate with Product, Product Marketing, Finance, and Sales to inform pricing and packaging strategy using data on win rates, discounting, deal size, and retention, providing recommendations to improve ACV and NRR.

• Lead and coach a high-performing RevOps team (Sales Ops, Marketing Ops, Data & Analytics), providing clear charters and building a culture of accountability, transparency, continuous improvement, and effective cross-functional collaboration.

• Own governance and integrity of GTM data across the revenue tech stack—establishing CRM data standards, pipeline hygiene policies, and inspection cadences so leadership can trust the data used for reporting, forecasting, and strategic decision-making.

What You Bring to the Team

• 8–10 years of progressive experience in Revenue Operations, Sales Operations, or Business Operations in B2B SaaS, including experience in $100M+ ARR and high-growth (3x+) environments.

• Bachelor’s degree in Business Administration, Finance, Economics, Data Analytics, or a related field (or equivalent experience).

• Demonstrated experience designing and scaling modern GTM systems powered by AI and automation (e.g., AI-assisted forecasting, propensity/lead scoring, next-best-action recommendations, sales workflows).

• Proven track record driving alignment across Sales, Marketing, Customer Success, Finance, and Product to achieve predictable, scalable revenue growth.

• Deep fluency in SaaS and GTM economics (ARR, NRR, GRR, ACV, sales velocity, pipeline coverage, CAC/CAC payback, LTV) and the ability to translate insights into GTM design and investment decisions.

• Hands-on experience with forecasting, pipeline management, territory planning, and performance tracking at scale.

• Expertise in revenue data governance, reporting, and analytics, including building dashboards and translating complex data into clear, executive-ready recommendations.

• Proven ability to design, optimize, and implement systems, processes, and tools that drive operational efficiency and scalability; experience with platforms such as HubSpot, Gong, DealHub, and subscription management solutions is preferred.

• People leadership experience, building and leading high-performing teams and cultivating a culture of accountability, transparency, and continuous improvement.

• Excellent executive communication and stakeholder management skills, with the ability to influence and collaborate effectively at all levels, including C-suite.

• A strategic mindset paired with operational rigor—comfortable setting vision while also diving into details to execute with precision.

Why Join AlayaCare?

Work With Purpose

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every project, process, and insight you drive contributes to making care more connected, accessible, and human.

Grow in a High-Trust Culture

We believe in transparency, feedback, and assuming positive intent. You’ll feel safe sharing your ideas and career goals, and be supported through mentorship, career mobility, and our promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From Wellness Fridays to volunteer time off and flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.

Benefits That Matter

• Equity in a well-funded, scaling company.

• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities—both in-person and virtual—create meaningful connections across our global teams.

Location and Work Model

This role is based in the Greater Toronto Area (Canada).

At AlayaCare, our hybrid model includes set in-office collaboration days (twice per week), and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.

Ready to Join Us?

Apply today and be part of a company that makes a real difference in the future of home and community care.

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AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to View email address on alayacare.com

At AlayaCare, we consider a range of factors when determining compensation, including skills, qualifications, experience, and market data. These factors may cause compensation to vary. The expected hiring range is what we reasonably anticipate offering for this position at the time of posting.

AlayaCare offers a comprehensive benefits program, which may include medical, dental, wellness, life insurance, equity participation, paid parental leave top up, and paid time off.

This expected hiring range applies only to candidates hired to perform work in Ontario. This role represents an existing vacancy at AlayaCare. AlayaCare uses artificial intelligence enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our hiring teams.

Expected Hiring Range

$125,000—$155,000 CAD