9494 | Customer Experience Manager (M/W/D)

iPAXX Nord GmbH

BeschreibungUnser Kunde entwickelt eine innovative Empfehlungs-Engine für KI-gestützte Suchtechnologien.
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LaufzeitFestanstellung
BeschreibungUnser Kunde entwickelt eine innovative Empfehlungs-Engine für KI-gestützte Suchtechnologien.
Zur Verstärkung des Teams suchen wir für eine direkte Vermittlung zu unserem Kunden eine/n CX-Manager (m/w/d).
Ihre Aufgaben
Erste Ansprechperson für unsere Kunden: Sie beantworten Anfragen, geben Empfehlungen, lösen Probleme und sichern ein hervorragendes Nutzererlebnis
Direkte Kommunikation mit führenden Marken und Agenturen per E-Mail, Chat oder Videocall
Mitgestaltung und Skalierung der CX-Prozesse z.B. Aufbau eines Help Centers oder Optimierung des Onboardings
Initiierung und Durchführung von Kundenformaten wie Webinaren, Events oder AMA-Sessions
Schnittstelle zu Produkt, Marketing und Vertrieb
Ihr Profil
Erste Erfahrung (1-2 Jahre) im Bereich Customer Support oder Customer Success, idealerweise in einem wachstumsstarken SaaS-Umfeld
Ausgeprägte Kommunikationsstärke, klar, empathisch und lösungsorientiert
Hohe Eigenmotivation, strukturierte Arbeitsweise und Freude am direkten Kundenkontakt
Wunsch, Verantwortung zu übernehmen, Prozesse mitzugestalten und schnell zu lernen
Offen für Experimente, pragmatisch im Umgang mit neuen Herausforderungen
Nice to have
Erfahrung mit SaaS-/B2B-Software oder Tools im Bereich Marketing/SEO
Kenntnisse in Helpdesk-Systemen, Community-Management oder Kunden-Onboarding
Interesse an KI, SEO oder Automatisierung im Kundenservice
Skills
Erste Erfahrung (12 Jahre) im Bereich Customer Support oder Customer Success, idealerweise in einem wachstumsstarken SaaS-Umfeld
Erfahrung mit SaaS-/B2B-Software oder Tools im Bereich Marketing/SEO
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Vacancy posted 1 hour ago

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