Customer Success Manager

Fourwaves

Fourwaves est une start-up canadienne en pleine croissance basée à Québec. Notre équipe est composée d'une quizaine de personnes passionnées par notre plateforme SaaS dédiée à l'organisation de conférences scientifiques.

Nous recherchons un Customer Success Manager motivé(e), n’ayant pas peur de sortir de sa zone de comfort et ayant un côté commercial bien développé pour transformer nos clients en évangélistes enthousiastes et amplifier notre portée.

Les principaux défis :

Onboarding: Accompagner nos clients dans la découverte et l'utilisation optimale de notre plateforme, en leur offrant une expérience fluide et engageante.
Support client exceptionnel: Offrir une assistance proactive et empathique pour fidéliser nos clients et encourager un bouche-à-oreille positif. Nous utilisons des outils performants : Hubspot, Intercom, etc.
Amélioration continue: Proposer et mettre en œuvre des idées pour optimiser l'expérience client et suivre la performance.
Fidélisation et recommandations : S'assurer que les clients renouvellent leur contrat avec Fourwaves après leur événement et identifier de nouvelles références dans leur réseau de personnes organisant des événements.
Collaboration avec l’équipe: Travailler en étroite collaboration avec le product owner (CEO), les ventes et le design pour partager les retours des organisateurs et influencer l'évolution de notre produit.

Profil recherché :

Communication bilingue: Tu parles et écris couramment en français et en anglais.
People person: Tu es sociable, curieux·se, empathique et proactif·ve. Aider les autres te motive, et tu sais instaurer un climat de confiance avec nos clients.
Growth mindset: Tu cherches constamment à apprendre, évoluer et repousser tes limites face à de nouveaux défis.
Passionné·e: Tu as une passion profonde, quelle qu’elle soit, et tu es prêt·e à enrichir notre culture dynamique. On adorera découvrir cela lors de nos sessions hebdomadaires "Iced Tea & Learn".
Appétence pour les ventes: Tu es à l'aise pour identifier des opportunités commerciales, entretenir des relations durables et contribuer à la croissance de Fourwaves.

Pourquoi rejoindre Fourwaves ?

Conditions avantageuses : salaire de base attractif, commissions non-plafonnées, REER et assurances collectives
Impact direct : tu verras rapidement l'effet de ton travail
Flexibilité : travail remote et horaires flexibles
Équipe dynamique : une ambiance électrique et collaborative
Culture fun : participe à nos émojis internes sur Slack
Retraite exotique : voyage hors du pays tous les 2 ans

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Vacancy posted 8 hours ago

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