General Manager (Granby)

Job Overview

As General Manager of Canopy by Hilton Toronto Yorkville Hotel, you will uphold the brand’s legacy of refined luxury, sincerely elegant service, and unforgettable guest experiences. You will lead a high‑performing executive team, foster a culture of excellence, accountability, and hospitality while driving commercial success, revenue growth, and exceptional guest satisfaction through strategic leadership and collaboration.

With a strong focus on operational excellence and financial stewardship, you will oversee budgets, brand standards, and owner relations with precision and integrity. You will champion a workplace culture where Team Members feel empowered to grow and contribute, ensuring Canopy by Hilton Toronto Yorkville Hotel remains a destination of distinction for guests and an inspiring place to work.

Reporting

The General Manager/Chief Enthusiast reports to the COO.

Compensation

$150,000 - $170,000 annually.

Duties and Responsibilities

• Lead, direct and manage all hotel operations including hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel‑wide meeting participation and facilitation.
• Ensure guest and team member satisfaction.
• Monitor and develop team member performance, particularly the executive team and department heads, providing supervision, professional development, scheduling, counseling and evaluations, and delivering recognition and reward.
• Recruit, interview and train team members.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct deficiencies.
• Serve as primary liaison with hotel owners and corporate entities.
• Establish and enforce all safety policies and procedures. Ensure that all employees comply with OHSA and its regulations. Correct any employee who is observed breaking a safety rule. Discipline ongoing violators.
• Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safety work order. Perform monthly random checks and report deficiencies to the appropriate personnel.
• Ensure that all employees use or wear any equipment or protective devices required under the Health & Safety Program.
• Investigate all employee accidents thoroughly and immediately, collect facts, complete accident report forms, and submit them to Human Resources.
• Insist on immediate first aid for all employee injuries where applicable and maintain department first aid stations.
• Cooperate with the Health and Safety Committee; ensure a competent and interested department representative attends all committee meetings.
• Actively participate in the accident prevention and reduction objective assigned to the department.

Qualifications and Requirements

Minimum: Bachelor’s degree in Hotel Administration, Business Administration or equivalent.

• 5-10 years of general management experience in a related full‑service, luxury or resort property.
• Fluent in English; other languages preferred.
• Proven ability to lead, develop, and retain high‑performing teams, creating operational stability and strong employee engagement.
• Demonstrated creativity and commercial acumen across varied revenue centers, with the ability to manage operational nuances and drive performance.
• Hands‑on leadership style with experience managing lean teams; highly visible and engaged with both leadership teams and guests.
• Proven success working collaboratively with an active and involved ownership group.

• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Strong reading and writing abilities.
• Problem‑solving, reasoning, organizational and training abilities.
• Availability to work nights, weekends, and/or holidays.

Physical Requirements

• Carrying or lifting items weighing up to 25 pounds.
• Remain stationary for extended periods.
• Handling objects; bending, stooping, kneeling.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand, and the Company.

Benefits

• Health, Dental, and Vision benefits.
• Discounted on‑site parking.
• Discounted and complimentary employee meals.
• Discounted hotel room nights (Hilton Worldwide).
• Hilton University access.
• Tuition reimbursement.
• Perkopolis.
• GoodLife – discounted membership.
• Employee engagement and appreciation events.
• RRSP match.

Accessibility & Accommodation

Canopy by Hilton Toronto Yorkville Hotel is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process.