Childcare Portfolio Retention Manager

Lead long-term retention for childcare center accounts through proactive communication, portfolio ownership, and weekly enrollment performance oversight.In this Customer Success Manager position, you will own client relationships from post-onboarding through sustained retention. You will lead structured calls, maintain communication channels, and anticipate account constraints before clients raise them. Your focus includes portfolio performance, campaign oversight, and practical seven-day solutions.Key Responsibilities:
Manage childcare accounts from onboarding through long-term retentionMaintain high-touch relationships with assigned client portfoliosLead structured calls and proactive account communicationsAnticipate constraints affecting client account performanceDevelop seven-day plans for enrollment pipeline issuesRequirements:
Customer Success Manager experience owning client portfoliosAbility to lead proactive client relationship managementAbility to monitor campaign throughput across channelsAvailability Monday through Friday for live client callsWeekend availability for flexible asynchronous campaign oversightUse portfolio management, proactive leadership, and enrollment analysis to support childcare client retention and revenue growth.
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