Customer Support Representative - Mining

Liebherr-Canada is looking for a senior Customer Support Representative, to support a significant Mining project with Elk Valley Resources, owned by Glencore Canada, in Sparwood, British Columbia.

The Customer Support Representative (CSR) is responsible for the provision of safe, effective and timely product and technical support services and advice to our Mining customers. In addition the CSR is responsible for the effective management of customer relationships at site level for component planning and service offerings.

Responsibilities

• Effective management and monitoring of on-site Liebherr equipment with particular focus on recommending corrective remedies to sustain/improve equipment condition and performance.
• Report all significant or recurring maintenance events that have the potential to result in significant production delays or avoidable high costs.
• Contribute to the development and management of site budgets and forecasts.
• Assist Planners and Site Maintenance Staff develop preventative and scheduled maintenance plans/ programs and work instructions for maintenance tasks/activities.
• Maintain Machine Card Accuracy for allocated fleet.
• Advocate to Customers the importance associated with Parts Planning .
• Provide regular feedback to Parts Planning Supervisor and to Parts Managers on Customer Maintenance Strategies and long term planning strategies.
• Establish and maintain strong, effective and robust Customer relationships.
• Other duties as assigned.

Competencies

• Specific Liebherr traning with R9600, R9800 is considered a strong asset.
• Strong organizational and time management skills.
• Being highly detail-oriented.
• Strong communication both written and verbal.
• Dynamic team player with a positive attitude.
• Customer Centric, demonstrated high level of professionalism with internal/external stakeholders and suppliers.
• Ability to pass mine site access requirements.

Our Offer

• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Hybrid or remote work opportunities for select roles*
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

Please note the following:

We do not use AI to screen resumes. Every application is reviewed directly by a human talent acquisition specialist.

This position is for an existing vacancy.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Gabriel Ribeiro.

One Passion. Many Opportunities.