Dispatch Officer

Overview

Job Skills / Requirements

Site Description: The Halifax Infirmary is home to the Charles V. Keating Emergency and Trauma Centre. It also houses a number of inpatient units, surgery departments, and outpatient clinics.

The Victoria General houses in patient and outpatient clinics and services.

Position Details:

Position:  Dispatcher

Site:  Halifax Infirmary

Job Type: Full-Time, Part-Time

Hours: 12pm-8am, 8am-8pm, 8pm-8am

Payrate: $20.50/hour

Key Responsibilities:

• As the Dispatcher is the first line of contact for our clients, they must handle all calls in a professional and calm demeanor, providing exceptional customer service.
• Maintain a good rapport with all Paladin Employees and management staff, while being cognizant of the confidential information that must be handled and maintained by this position.
• Dispatch alarm response calls effectively, concisely, and within designated time frames.
• Respond to alarms in a timely manner while ensuring all account instructions are followed correctly.
• Accurately update alarm accounts
• Creation of hospital ID cards
• Complete any other tasks given by the Shift Supervisor/Site Supervisor

Prerequisites:

• Ability to lead, plan, organize, delegate and problem solve.
• Ability to pay close attention to detail.
• Computer knowledge and proficiency in Microsoft Word, Excel and Outlook.
• Ability to communicate effectively, both written and verbal.
• Ability to deal with others effectively.
• Ability to function effectively in a fast paced and stressful environment.
• Ability to demonstrate professionalism in all situations.
• Ability to prioritize based on severity of the call.
• Ability to obtain Security License for the province of Nova Scotia
• Valid Intermediate First Aid & CPR - Level C (from a CSA-approved vendor)
• English (oral and written) fluency is a must
• Previous experience in dispatching, or a related field preferred.

Why choose Paladin?

• Opportunities for training and professional development.
• Competitive wage and benefits package.
• Free Uniforms
• Company paid Security license
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Get paid your way with flexible daily pay options!

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

First Aid and CPR - Level C Certification

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation