Customer Service Attendant

Customer Service Attendant

(Casual)

Job ID:
J0926-0189

Organization:
City of Port Coquitlam 

Job Title:
26-095c - Customer Service Attendant (Casual)

Job Type:
Casual

Location:
Port Coquitlam, British Columbia, Canada

Find out why our AMAZING employees love working for the City of Port Coquitlam!
Affectionately known as “PoCo”, we are an award-winning values-based organization made up of a  diverse and dedicated team of people who care deeply about the community they serve.

This is customer service and reception work performed within the City’s Recreation Department. An incumbent performs from line customer service, including but not limited to providing information to the public, program registration, bookings, sales and promotional assistance. An incumbent in this position processes payments, including but not limited to collecting revenues for program registrations, admissions, pass sales and other revenues. The position may also assist with a variety of duties related to customer service such as ensuring displays of program flyers and other information are available for customers and is current and tidy in all facility spaces, and updating customer information on display screens/TV monitors throughout the facilities.

The work is performed in accordance with clearly defined policies and procedures and is evaluated by a supervisor on the basis of accuracy and quality of customer service provided to the public. 

Some of the key responsibilities of this position include but are not limited to:

• Receives payments by cash, cheque or credit card made in person or by mail for a variety of accounts and services; makes change; and issues receipts.
• Responds to inquiries and provides factual information and assistance to the public regarding programs and services in person and through a variety of media.
• Registers customers in programs, processes sales and maintains records related to transactions.
• Prepares and reconciles cash reports and bank deposits.
• Represents the City and the Department in a positive, professional and customer friendly manner.
• Performance a variety of clerical duties, including data entry, maintaining routine records and collecting statistical data.
• Maintains the work area in a tidy and professional manner
• Sorts and files a variety of material
• Performs duties related to overall facility safety procedures, i.e. Floor Warden, Missing Person.
• Performs related work as required.

The successful candidate for this position will have:

• Completion of grade 12 supplemented by courses in customer service, plus some experience in a customer service role including cash handling and point of sales systems, or a combination of training and experience.
• Current Standard First Aid with Level “C”/Automated External Defibrillator (AED)

Why should you consider working for us?

• Our organization is the ideal size for you to make a difference and have an impact
• We care deeply about our community
• We have a strong learning culture and want our people to grow and succeed
• An hourly starting wage of $26.42 (2025 rate of pay) plus 12% in lieu of vacation and statutory holiday pay
• We are a living wage employer

Qualified individuals are encouraged to apply online by September 14, 2026, at quoting competition number 26-095c.

The City wishes to thank all applicants for their interest and advise that only those to be interviewed will be contacted. 

To be considered for this position, all certifications and licenses need to be uploaded with your resume and cover letter.

The City of Port Coquitlam will conduct a criminal record check.

APPLY NOW