Counter Sales & Warehouse Associate (Entry-Level)

Job Description

Job Description

Key Responsibilities

Counter Sales & Customer Service

• Customer Assistance: Promptly assist customers at the sales counter with product inquiries, provide necessary information, and process orders.
• Sales Transactions: Process sales and returns accurately and efficiently using our point-of-sale (POS) system.
• Showroom Maintenance: Maintain a clean, organized, and inviting sales counter and showroom area.
• Team Collaboration: Work closely with the team to achieve sales and operational goals, upholding a professional and ethical demeanor.

Shipping, Receiving, and Warehouse Operations

• Receiving & Stocking: Promptly unload trucks and deliveries, verify contents against manifests, and efficiently sort and stock receivables in their designated locations.
• Order Fulfillment: Accurately pull, pack, and prepare outgoing shipments for timely delivery to customers, adhering to all safety and packing standards.
• Inventory Management: Track and update the status of incoming and outgoing shipments, performing tasks such as scanning inventory and participating in accurate cycle counts.
• Logistics: Collaborate with logistics technicians and service providers to resolve shipment discrepancies.
• Warehouse Upkeep: Maintain a clean, neat, and organized warehouse environment at all times.

Qualifications and Experience

We are seeking a candidate with a positive attitude and a passion for learning. Previous experience is a bonus, but we are primarily looking for someone willing to commit to learning and growing with our team.

Essential Skills & Traits:

• Willingness to Learn: A high degree of coachability and eagerness to learn the products, processes, and trade.
• Communication: Excellent written and verbal communication skills to facilitate clear interactions with customers, drivers, and team members.
• Organization: Strong sense of time management and urgency to meet daily deadlines and manage a varied workload effectively.
• Team Player: Ability to work independently as well as collaboratively within our close-knit, family team environment.
• Technical Basics: Familiarity with basic computer applications (e.g., email, spreadsheets) and comfort with basic math skills.

Physical Requirements:

• Comfortable standing or walking for long periods throughout the shift.
• Ability to bend, reach, and use hands/fingers to handle materials frequently.

Why Join the Pipe Tools Supply Family?

When you join us, you are not just getting a job—you are joining a family with a long-standing reputation in the industry. We offer:

• A supportive, close-knit, and dedicated work environment.
• On-the-job training and mentorship to develop valuable skills in sales, logistics, and industry knowledge.
• An opportunity to start an entry-level position with clear paths for professional growth and advancement within the company.

Pipe Tools Supply has been Toronto's trusted tool specialist for the trades since 1918. We are not a box store—we are the right store. Our longevity gives our team and customers the edge through expert service, deep product knowledge, and quality tools. Join a company built on nearly a century of experience and dedication to the trade professionals we serve.

Company Description

Pipe Tools Supply has been Toronto's trusted tool specialist for the trades since 1918. We are not a box store—we are the right store. Our longevity gives our team and customers the edge through expert service, deep product knowledge, and quality tools. Join a company built on nearly a century of experience and dedication to the trade professionals we serve.