Salesforce Solution Architect, Service Cloud

Salesforce Solution Architect, Service Cloud

Join to apply for the Salesforce Solution Architect, Service Cloud role at NeuraFlash

Overview

At NeuraFlash, part of Accenture, we are redefining the future of business through AI and groundbreaking technologies like Agentforce. We craft intelligent solutions integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, and more to revolutionize workflows and elevate customer experiences.

We are proud to be creating the future of generative AI and AI agents. Salesforce launched Agentforce, and NeuraFlash, part of Accenture, was the only partner for the private beta prior to launch. Post‑launch, we are Salesforce’s #1 partner for Agentforce.

Be part of the journey and help shape the next wave of AI‑powered transformation. Your work will drive innovation at scale in AI and Salesforce solutions.

Responsibilities

• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into Salesforce design, leveraging best practices
• Configure Salesforce Service Cloud solutions
• Develop technical requirements and specifications for customers and the team
• Drive best‑practice UX design into each solution delivery
• Manage all aspects of projects and customer communications
• Deliver customer end‑user training and documentation
• Oversee and be accountable for the successful completion of all project aspects
• Exercise independent judgment, leading enterprise‑level projects with minimal direction
• Lead vision and strategy discussions with contact center and customer service leadership
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for customers

Required Qualifications

• 3+ years project experience in hands‑on technical consulting and project management
• 2+ years of project delivery experience with Salesforce
• Deep understanding of Salesforce administration (Service Cloud & Sales Cloud)
• Expertise in designing and creating Service Cloud solutions using declarative configuration
• Experience with Experience Cloud and CRM Analytics highly preferred
• Ability to document requirements for technical resources and understand solutions leveraging Apex, Visualforce, and Web services
• Experience leading multiple Salesforce project deployments, including release and multi‑environment management, integration to legacy systems using Salesforce APIs, and code development
• Professional experience owning the end‑to‑end SDLC, including structured code management, project management expertise and process methodology
• Experience leading Enterprise Service Cloud projects – ground‑up Service and Sales Cloud deployments
• Proven ability to juggle multiple projects, deliverables and deadlines simultaneously

Preferred Skills

• Ability to assess how business processes can be improved using Salesforce
• Excellent customer interaction, builds credibility, and is a fantastic team player
• Certifications: One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder); multiple certifications preferred
• BS in Computer Science, Engineering, or similar technical degree or equivalent experience

Benefits and Work Environment

• Remote & In‑Person: Work from HQ in Massachusetts, a regional hub, or remotely.
• Travel: Certain roles may require up to 25% travel.
• Flexibility: We respect personal commitments and prioritize results over hours.
• Collaboration: Open communication through town halls and company meetings.
• Celebrate: Team events, contests, costume parties, and holiday celebrations.

NeuraFlash, part of Accenture, is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.