Warranty Administator

DRIVING POSSIBILITIES.

Position: Service Administrator

Employment Status: Full-Time

Dealership: NewRoads Chevrolet Cadillac Buick GMC , a division of OpenRoad Auto Group

Department: Service

Compensation: $50,000-$55,000 per year

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country ( representing 23 brands across 44 locations ) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Prepare, key in and process warranty documentation according to the manufacturer guidelines;
• Warranty claim submission (ensure proper policies and procedures are being followed, make necessary adjustments, acknowledgements);
• Answer telephone and respond to email inquiries in the office and discuss warranty claims;
• Submit warranty claims to the manufacturer for payment and maintain warranty schedule;
• Follow and implement manufacturer warranty/service policy and procedures;
• File and maintain all service records as required by the warrantor;
• Keep accurate inventory of ordered warranty parts and organize vendor paperwork;
• Arrange for parts to be shipped to the factory or distributor or to be scrapped;
• Assist Technicians with labour ops, authorization and any concerns or conflicts;
• Assist with work order adjustments (i.e. tech time, parts);
• Communicate with District Manager regarding VOR/rentals/goodwill requests;
• Assist with transportation damage claims;
• Assist with digital imaging requests and approvals;
• Convert body shop estimates to warranty labour ops (create RO/sublet, arrange pick up/drop off);
• Coordinate appointments with Newmarket Auto Body;
• Process Mastershield claims (create RO/sublet, arrange pick up/drop off);
• Manage Powertrain Centre requests and authorization
• Loaner vehicle tracking and submission for claims
• Paperwork filing
• Till closing and balance at end of day
• Additional duties that may be required.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• 1–2 years of experience in an administrative or customer service role (automotive dealership or repair shop experience is a strong asset).
• Proficiency with computers and basic spreadsheet software; familiarity with Dealership Management Systems (DMS) is a plus.
• Exceptional communication skills, a professional telephone manner, and strong multi-tasking abilities.
• A valid driver's license and clean driving record.

Internal Candidates:
To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process.

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

This job posting is for an additional headcount within our organization, and we are actively seeking qualified candidates to fill this role. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.

OpenRoad Auto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.