Director Of Operations

Downtown Surrey Business Improvement Association (DSBIA) Downtown Surrey, BC Full-time | PermanentJob OverviewThe Downtown Surrey Business Improvement Association (DSBIA) is seeking a Director of Operations who will work alongside colleagues to help deliver programs, events, member services, and organizational priorities in support of a vibrant, growing downtown core.
Reporting to the Chief Executive Officer, the Director of Operations is an active, hands-on member of the team. The role collaborates closely with the CEO and colleagues across the organization, contributes directly to day-to-day work, and steps in wherever needed to support governance, events, member engagement, and shared priorities.
This role is well suited to an experienced, team-oriented business professional who enjoys sharing responsibility, solving problems with colleagues, and contributing directly in community-focused, mission-driven environments. Success requires a collaborative approach with staff, business members, community partners, and public-sector stakeholders.
Key Responsibilities
Work collaboratively with the CEO and team to keep day-to-day activities organized, responsive, and moving forward
Partner closely with the CEO and colleagues to advance governance commitments and strategic priorities
Contribute to Board and committee materials, member records, research, reporting, and member communications in coordination with the team
Plan, deliver, and evaluate events and placemaking initiatives alongside colleagues, sharing both coordination and hands-on execution
Work with colleagues to recruit, support, and guide summer students and contribute directly to related program activities
Build and maintain strong relationships with business members in partnership with staff, particularly across the retail, office, and development sectors
Collaborate with the CEO and team on the development and execution of the DSBIA Strategic Plan, contributing wherever support is needed
Participate in budgeting, financial planning, and cash-flow monitoring with the CEO and relevant team members
Develop partnerships with business owners, community organizations, and all levels of government in coordination with colleagues
Visits to businesses to build relationships
Represent the DSBIA on committees, task forces, and sector forums, sharing insights and follow-up with the broader team
Work with colleagues and partners to deliver member services and initiatives related to public safety, transportation, sustainability, and downtown enhancement
Pitch in on website updates and improvements, coordinating with staff and external service providers as needed
QualificationsEducation
Bachelor’s degree in Business Administration, Management, or a related field
Experience
3–5 years of management, operations, or comparable relevant experience in a collaborative team environment.
Collaborative leadership skills, with the ability to guide, support, and work alongside colleagues
Excellent written and verbal communication skills
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and database systems, with confidence using digital tools for communications, event registration and record keeping
Familiarity with AI tools with sound judgement around accuracy, confidentiality and appropriate use
Strong attention to detail and shared accountability, including raising issues early, communicating openly, and working with others on corrective action
Experience with budgeting, financial oversight, and strategic planning
Ability to build trust, share information, and work effectively with diverse colleagues and stakeholders
Experience contributing directly to event planning, delivery, and community engagement as part of a team
Working Conditions
Work arrangement: Primarily in-office, with regular time spent in the community attending events and meeting with members and partners.
Occasional evening and weekend work is required to support events and organizational activities, with advance notice wherever possible
About DSBIAThe Downtown Surrey Business Improvement Association (DSBIA) is a non-partisan, not-for-profit business organization representing over 1,400 members in Downtown Surrey. Governed by a volunteer Board, the DSBIA works to advance economic prosperity, growth livability, and investment in the downtown core through leadership, advocacy, and collaboration.
DSBIA values diverse perspectives and encourages applications from candidates of all backgrounds.
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