Security Manager - Shopping Mall

Overview

Job Skills / Requirements

There is a great opportunity for a Security Manager to join a high-profile team at one of the biggest and busiest shopping centres in Burnaby! This position requires excellent communication skills, strong conflict resolution skills, and impeccable leadership management skills, along with the ability to multi-task and remain organized in a busy environment!  

Pay Rate: $77,000 - $80,000 / year

Shift Times: 0700-1500

Responsibilities

• Lead the day-to-day security operations, ensuring all employees comply with company policies, procedures, standards, and operational requirements
• Oversee incident management by reviewing investigations, complaints, and service concerns, ensuring appropriate follow-up and corrective action
• Coach, mentor, and develop supervisors and team members, fostering a culture of accountability, professionalism, teamwork, and exceptional customer service
• Ensure compliance with Occupational Health and Safety requirements, contractual obligations, and service level agreements while maintaining a safe and secure environment
• Build and maintain strong client relationships through daily communication, operational reporting, site inspections, and the delivery of proactive recommendations and solutions

Requirements: 

• Minimum of five (5) years of security experience, including at least two (2) years in a successful supervisory or leadership role
• Valid First Aid/CPR certification is an asset
• Experience in a retail, shopping centre, or commercial property environment is considered an asset
• Demonstrated experience managing staffing, scheduling, performance management, and employee development
• Strong knowledge of security operations, incident investigation, emergency response procedures, and customer service best practices
• Working knowledge of Occupational Health and Safety legislation and workplace safety requirements
• Excellent leadership, communication, conflict resolution, and problem-solving skills
• Experience building and maintaining professional relationships with clients, stakeholders, and internal teams
• Strong administrative and organizational skills, with experience preparing reports, maintaining records, and tracking operational performance
• Proficient with Microsoft Office applications, including Word, Excel, Outlook, and Teams
• Ability to work flexible hours, including evenings, weekends, holidays, and responding to operational emergencies when required
• Proficient with CCTV applications such as Genetec and Avigilon

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.