Hospitality Agent (Hours Between 6PM and 12PM)

At Simplissimmo, we are revolutionizing hospitality with an innovative service based on technology and carefully designed, inspiring accommodations combined into a seamless experience. As one of the leading property management companies for over 15 years, Simplissimmo Montreal specializes in fully furnished apartments, offering a variety of accommodation options from rooms to apartments. We manage over 200 units and 6 hotels for short and long-term stays.

From hassle-free self-check-ins to luxurious toiletries, we provide all our guests with the privacy of a home away from home, without the formalities of a hotel.

We are seeking hospitality agents, the face of Simplissimmo. This versatile role is perfect for those who love hospitality and thrive on serving our clients, without the inconvenience of night shifts or standing at a reception desk. If you are bilingual, tech-savvy, detail-oriented, and enjoy solving customer issues while catering to their requests throughout the day, we would love to hear from you! Join our fast-paced, evolving environment focused on delivering exceptional customer experiences within a young, professional team.

Your responsibilities will include:

• Responding to daily customer inquiries via phone, email, and SMS, and resolving any issues that may arise.

• Managing client registrations and processing payments.

• Guiding customers through the Simplissimmo experience, ensuring an incredible first impression.

• Coordinating with the maintenance team to address minor maintenance and technology issues, such as furniture stain removal, unit access, Wi-Fi connectivity, etc.

• Ensuring systematic adherence to hospitality standards by coordinating with inventory checks and housekeeping.

• Addressing customer feedback.

If you are ready to be part of a dynamic company and contribute to delivering exceptional customer experiences, don't hesitate to apply at Simplissimmo!

Job Opportunity - Hospitality Agent at Simplissimmo

Requirements:

• Positive and customer-focused mindset

• Flexible schedule with weekend availability (35-40 hours/week)

• Organized, hardworking, and detail-oriented

• Fluent in English and French (both spoken and written)

• Excellent communication skills (in person and over the phone)

• Thrives in a fast-paced and stimulating startup environment

• Comfortable with computer tools and quick to learn new software systems

• Ability to work effectively both independently and in a team

• Problem-solving skills with a willingness to seek assistance when needed

• Familiarity with using mobile applications for team collaboration and communication

• Minimum 2 years of experience in hospitality, service, or customer-facing roles

• Regular access to a reliable smartphone

We also offer:

• Competitive remuneration

• Flexible 35 or 40-hour workweek with two consecutive days off

• Young and dynamic team

• Central Montreal office location

• Annual complimentary stays in our hotels

• Metro pass

• Office equipment (MacBook, etc.)

• Join an ambitious company with a grand vision and a team of smart and pleasant colleagues!

Join us for an exciting experience in the hospitality sector at Simplissimmo!