Service Manager

Meridia Recruitment Solutions is thrilled to partner with DAC Industrial Engines in the search of a Service Manager in Dartmouth, NS. Founded in 2005, DAC is a privately held engine company that serves a wide range of markets across Atlantic Canada, including agriculture, construction machinery, welding, compressors, material handling, marine, pumps and irrigation, forestry, ground support, and mining.


As authorized representatives of leading global manufacturers, DAC goes beyond standard supply by tailoring engines to meet each client’s specific needs. They deliver cost-effective, high-quality solutions with quick turnaround times that support just-in-time delivery. Through this value-added approach, DAC often becomes the customer’s lead vendor, streamlining the supply chain and reducing the number of vendors clients need to manage on a daily basis.



Role Description


The Service Manager is responsible for overseeing all aspects of the service department, ensuring efficient operations, exceptional customer satisfaction, and profitability. This role includes managing service staff, scheduling, workflow, quality control, and supporting the sales and parts departments to provide a seamless customer experience. The Service Manager acts as a leader, coach, and problem-solver, driving performance while maintaining a safe and positive work environment.


Your responsibilities will include:



Leadership & Management

• Supervise, train, and support service technicians, administrators, and other service staff.
• Assign work orders, monitor progress, and ensure timely completion.
• Conduct regular performance reviews and provide coaching for continuous improvement.
• Foster a strong team culture focused on safety, accountability, and customer satisfaction.
• Assist in hiring service staff.

Operations

• Oversee daily shop and field service operations, ensuring efficiency and quality.
• Manage scheduling, dispatch, and resource allocation to optimize technician utilization.
• Ensure service work is completed accurately, on time, and within budget.
• Implement and maintain best practices, processes, and KPIs for continuous improvement.
• Stay updated with advancements in industrial engines, machinery, and equipment technology to support the service team’s training.
• Ensure that all repair and maintenance records are accurately documented and maintained.
• Monitor the inventory of parts and tools required for repairs to ensure timely availability.

Customer Service

• Act as the primary point of contact for escalated customer concerns.
• Ensure service staff deliver professional, timely, and customer-focused communication.
• Build and maintain strong customer relationships, promoting repeat business.
• Provide cost estimates for repairs and maintenance, explaining work that needs to be done and justifying costs.

Financial Management

• Monitor service department profitability, including labor recovery, billable hours, and warranty claims.
• Prepare and review reports on service metrics, costs, and department performance.
• Support the development of sales opportunities through service excellence.

Safety & Compliance

• Enforce company safety policies, procedures, and industry standards.
• Ensure compliance with all environmental, health, and safety regulations.

Qualifications

• Proven leadership experience in a service, mechanical, or technical environment (industrial engines or equipment preferred but not required).
• Strong knowledge of diesel engines, mechanical systems, and/or industrial equipment.
• Exceptional organizational skills with the ability to effectively manage multiple priorities, coordinate resources, and maintain attention to detail in a fast-paced environment.
• Demonstrated ability to assess changing demands, reprioritize workloads, and pivot quickly to meet customer and operational needs.
• Strong problem-solving and decision-making skills with a focus on efficiency, customer satisfaction, and continuous improvement.
• Ability to manage budgets, schedules, workforce planning, and key performance indicators (KPIs).
• Strong communication and interpersonal skills, with the ability to build relationships with customers, technicians, and internal stakeholders.
• Proficient with service management software and Microsoft Office, particularly Excel.

To express interest in this opportunity please apply online by clicking “Apply Now” below.

For more information contact Thomas Pugh, Partner, at View phone number on meridiarecruitment.ca and View email address on meridiarecruitment.ca or Rick Neima, Senior Consultant at View phone number on meridiarecruitment.ca and View email address on meridiarecruitment.ca, or please apply online by clicking the "Apply Now" button below. If you require accommodation to participate in the recruitment process, please let us know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.

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