Client Success & Business Development Manager

Benefits:

• Competitive salary
• Opportunity for advancement

About the Role
Culligan Niagara is seeking an experienced Client Success & Business Development Manager to support customer

retention business growth client relationship management and customer experience initiatives across residential

and commercial markets. This senior-level role requires a mature and highly professional individual with extensive

experience in customer relations client management business development leadership and communication. The

successful candidate will play an important role in supporting both English and Spanish-speaking clients across the

Niagara Region market.

Responsibilities

Build and maintain long-term relationships with residential and commercial clients

Support customer retention and client satisfaction initiatives

Professionally manage customer concerns escalations and conflict resolution

Support business development and account growth initiatives

Assist with B2B relationship management and client communications

Collaborate with management and operational teams to improve customer experience and service efficiency

Support marketing outreach and client engagement initiatives

Coordinate with internal departments to maintain high customer service standards

Assist with project development and operational support initiatives

Maintain detailed customer records communications and follow-up activities

Represent the company professionally in all customer and business interactions

Qualifications

Advanced professional communication skills in both English and Spanish written and verbal

Minimum 20 years of customer-facing experience in customer service customer relations account management hospitality or client success environments

Minimum 3 years of experience in management leadership business development or operations coordination roles

Experience in B2B relationship management and direct client support required

Experience in marketing communications public relations or customer engagement initiatives required

Strong conflict resolution interpersonal and organizational skills

Ability to manage multiple priorities in a fast-paced environment

Strong understanding of customer retention and relationship-building strategies

Post-secondary education in business marketing hospitality management communications or related fields is

Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act training completed

Worker Health and Safety Awareness training completed
- Valid G2 Drivers License

What We Offer

Competitive compensation

Long-term career growth opportunities

Supportive and collaborative work environment

Stable full-time employment

Opportunity to contribute to the continued growth of a customer-focused organization serving diverse communities

across Niagara Region

Culligan Niagara is an equal opportunity employer. We thank all applicants for their interest; however only those

selected for an interview will be contacted

Compensation: $21.00 - $25.00 per hour

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.

Culligan provides healthy delicious water for our customers in their homes offices businesses and industrial facilities around the world. Our complete line of water softeners water filtration systems commercial and industrial water treatment solutions drinking water systems whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner and not to Culligan Corporate.

Required Experience:

Manager