Field Service Technician

Job Summary
The Field Service Technician is responsible for service, installation, and support of Weinig/Holzher equipment for the furniture, cabinet, millwork, molding, lumber and other related industries.

Primary Areas of Responsibilities
Responds to customers in a pleasant, professional, and timely manner
Maintains / develops rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements
Diagnose errors or technical problems and determine proper corrective actions
Document service and installation actions by completing work orders, parts forms, and inspection reports. Ensure these reports are returned promptly for processing
Instruct and provide training to customers and colleagues on proper use regarding applications, operation and maintenance, hardware failures, software and programming
Assist customers to achieve optimum efficiency and machine reliability
Updates job knowledge by participating in educational opportunities; reading professional industry publications
Increase the value of the service call by seeking to apply additional service or parts where possible
Development of Weinig Holzher Canada's service business
Other duties as assigned

Education, Experience, Skill and Requirements
Mechanical, electrical/electronics skills with industrial/capital equipment
Experience with computers, pneumatic and hydraulics
Drive systems, PLC, programming logic
Experience in the woodworking industry a plus
Class 5 Driver's License with a clean driver abstract
Provide a reliable vehicle for business use appropriate of a service technician
Ability to adapt to changing priorities and processes, work effectively under pressure
Proficient with computers (Microsoft Office and Windows, CAD/CAM software)
Ability to take direction and offer positive feedback
Standard hand tools required
Lift and carry weights of 50 pounds or more
Ability to work on all components of equipment, above, below or around
Ability to work independently and make decisions combined with the ability to work as part of a team and share information
Excellent customer service skills
Strong time management and organization skills with a keen attention to detail
Valid Passport for out of country travel
Current immunizations and vaccinations for domestic and international travel
Working Conditions
Possibility of exposure to flammable substances, Dust particulate, load noise
Work "on call" or outside of regular hours if required
Long periods of, sitting, standing, crouching, lifting and bending
Travel on short notice and for extended periods may be required
Health and Safety
Safety is critical in all Weinig Holzher Canada Operations and this position plays a key role in ensuring the safety of Weinig Holzher Canada staff, customers, the public and the environment by being a leader in safety behaviour and communication. Employees are expected to:
Complete safety training as required
Complete code of conduct training
Have a knowledge of and apply safe working practices and procedures
Act in accordance with Health and Safety Legislation and Practices
Act in accordance with company safety policies and practices
Wear PPE as required
This position is Safety Sensitive and requires compliance with Weinig Holzher Canada's Drug and Alcohol Policy.
Disclaimer - Job descriptions are not intended as, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are intended to be accurate reflections of the principle job duties and responsibilities and are guidelines subject to change.

Mechanical, electrical/electronics skills with industrial/capital equipment
Experience with computers, pneumatic and hydraulics
Drive systems, PLC, programming logic
Experience in the woodworking industry a plus
Class 5 Driver's License with a clean driver abstract
Provide a reliable vehicle for business use appropriate of a service technician
Ability to adapt to changing priorities and processes, work effectively under pressure
Proficient with computers (Microsoft Office and Windows, CAD/CAM software)
Ability to take direction and offer positive feedback
Standard hand tools required
Lift and carry weights of 50 pounds or more
Ability to work on all components of equipment, above, below or around
Ability to work independently and make decisions combined with the ability to work as part of a team and share information
Excellent customer service skills
Strong time management and organization skills with a keen attention to detail