Customer Success Account Manager

Own customer retention and growth at AMZ Prep while managing account relationships, service requirements, and cross-functional delivery across North America.

As a Customer Success Manager, you will manage a portfolio after launch and serve as its primary customer contact. You will coordinate with Operations, IT, and Finance while translating requirements into deliverables. The role combines relationship building, performance reporting, invoice auditing, and solutions-focused problem solving.

Key Responsibilities:

• Manage retention, satisfaction, and growth across assigned customer accounts
• Coordinate customers with Operations, IT, and Finance teams
• Translate requirements into deliverables and maintain SLA commitments
• Lead business reviews with insights and recommendations
• Maintain documentation, follow-ups, invoices, and account receivables

Requirements:

• Experience in customer success, account management, or related fields
• Ability to manage multiple accounts and competing priorities
• Strong communication, relationship-building, and stakeholder management skills
• Excellent organization, independence, and follow-through
• Analytical, detail-oriented, solutions-focused approach

Build trusted customer partnerships through account ownership, analytical insight, SLA performance, and coordinated service delivery at AMZ Prep.