Reuse Centre Attendant

The Reuse Centre passionately champions sustainability by accepting donated items from Edmonton residents, free of charge, and thoughtfully redistributing them to organizations and individuals. This vital initiative achieves three key objectives: fostering a culture of reuse and highlighting its many benefits, facilitating the equitable distribution of resources back into the community, and significantly reducing landfill waste. By spearheading a circular economy, the Centre plays a crucial role in the Waste Services Branch's 25-year strategy, contributing directly to the ambitious goal of diverting 90% of waste from landfills.

Our Reuse Centre Attendants are instrumental in this mission, meticulously managing and organizing accepted items. They also cultivate an engaging public space where valuable items find new homes and the community is actively encouraged to embrace the educational components of our comprehensive waste management system.

What will you do?

• Transfer donated items from the drop-off area to the 6000 sq ft store area
• Review all donated materials for safety and cleanliness
• Organize and display reuse, merchandising, and educational items in the retail store in an visually appealing manner that creates an inviting retail environment
• Ensure that the store area is clean and free of hazards, including cleaning shelves and containers
• Suggest changes to floor layout and bin placement to improve efficiency and/or to reflect any program changes
• Perform accurate data entry for the purpose of maintaining various records
• Accept items from residents at the drop-off area
• Screen out unacceptable materials, weigh, move, and sort large volumes of material on a continuous basis
• Educate patrons on reuse alternatives and community initiatives
• Assist with public programming at the facility or offsite if required
• Answer inquiries and questions about the Reuse Centre and Waste Services
• Ensure the drop off area and related storage areas are clean, safe and properly maintained for customers and staff
• Respond to customer complaints and concerns
• Build relationships with volunteers and assist them when needed
• Answer phone calls and respond to emails received through the Reuse Centre email inbox
• Assist customers with items they would like to take, weighing their items
• Perform other related duties as required

Learn more about the Reuse Centre:

Qualifications

• Completion of Grade 12, with an emphasis on general office practices or completion of an appropriate certificate program from an approved school/college
• Prior experience working with the public in an in-person customer service capacity, including retail experience

Assets

• 2 years or more of customer service or retail experience
• Warehouse and/or labour experience
• Knowledge of City of Edmonton's Waste Management programs and services

Skills required for success

• Knowledge of a wide variety of materials and the appropriate methods of handling, storage and disposal of these materials, or the ability to successfully pass training courses in these areas
• Knowledge of the effective use of safety equipment (such as spill kits, gloves etc), or the ability to successfully pass training courses in these areas (such as WHMIS)
• Ability to assess incoming materials for acceptability, and identify potential hazards
• Ability to lead, organize, instruct and supervise group activities
• Ability to work collaboratively in a team environment, as well as take initiative and direct own work during independent, less busy times
• Strong organizational and time-management skills, including the ability to complete all work tasks in the presence of conflicting needs of clients and staff
• Skilled in supporting individuals with diverse needs
• Ability to effectively communicate verbally and in writing when dealing with diverse clientele
• Alignment to our Cultural Commitments and Leadership Competencies ( )
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment

• Ability to obtain Standard First Aid and CPR Certificates prior to employment
• Compliance with the City of Edmonton's safety standards for Personal Protective Equipment (PPE) is a requirement for this position
• Valid Alberta Class 5 driver's licence (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position
• Applicants may be tested

Work Environment

• Ability to perform the physical requirements of the position which includes lifting and moving a high volume of boxes for 2 to 3 hours at a time
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact View email address on ca.snapjobsearch.com . Learn more about our benefits

Up to 1 Temporary Part-Time position for up to 18 months in accordance with Article 18.02 of the Collective Agreement

Hours of Work : Up to 39 hours per week; shifts varying from 3 to 8 hours per day, Tuesday through Saturday. Ability to work Mondays, holidays and evenings, as required

Salary Range : $23.183 - $28.647 (Hourly); $48,406.100 - $59,814.940 (Annually)

Recruitment Consultant : SL/RF

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation