Senior Customer Experience Designer

Advance customer experience at GreenShield by connecting research, service design, and operational insight across a hybrid, national organization.As Senior Service Designer, you will shape meaningful experiences for customers, partners, and employees. You will identify pain points, clarify complex journeys, and create service concepts balancing desirability, feasibility, and organizational viability. Your work supports experience improvement across business, technology, operations, and customer-facing teams.Key Responsibilities:
Identify pain points and design practical service improvementsBuild enterprise understanding of journeys and interdependenciesMaintain journey maps, blueprints, and related artifactsLead experience visioning and innovation workshopsSupport teams prioritizing opportunities and continuous improvementRequirements:
Five or more years in service, journey, or design strategyDegree in design, business, psychology, or related disciplineExperience translating research into actionable improvementsExceptional communication, storytelling, and visualization skillsAbility to influence stakeholders without direct authorityUse customer experience measurement, journey management, and collaborative facilitation to improve services at GreenShield.
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