Head Of Client Experience North America

Lead Rimes’ North American client experience strategy in Toronto, strengthening executive relationships, service governance, and complex escalation management.As Head of Client Experience, you will own the regional client service framework and oversee senior client relationships. You will coordinate with Sales, Account Management, Operations, Product, Technology, and global Client Experience leadership. The purpose is to translate client needs into action while supporting retention, advocacy, and sustainable revenue growth.Key Responsibilities:
Define and lead North American client experience strategyDevelop consistent service standards, governance, and feedback managementOversee significant service issues and complex client escalationsBuild trusted executive relationships with strategic clientsReport client trends, risks, priorities, and opportunitiesRequirements:
Bachelor’s degree or equivalent professional experienceSignificant senior leadership experience in client-facing functionsExperience in financial data, fintech, or capital marketsExperience leading client activities across multiple regionsKnowledge of complex B2B service environmentsBring senior client leadership, commercial partnership, and service oversight to Rimes’ North American experience strategy in Toronto.
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