Netsuite Director

JOB TYPEFull timeWORK LOCATIONCanadaDEPARTMENTProfessional ServicesCOMMUTEHybrid (Onsite + Remote)EDUCATIONAL LEVELBachelors DegreeMUST BE LEGALLY AUTHORIZED TO WORK INUnited StatesAbout NetDynamic ConsultingWe are a certified SuiteSuccess partner and an official Oracle NetSuite Alliance Partner, headquartered in Mississauga, Ontario, with a delivery team working from Canada, Latin America and the Philippines. We implement NetSuite for clients who need it configured properly the first time, not patched for two years afterwards.We are small and fast-moving. Decisions get made in days, and what you do is visible.About the roleThis is a deep NetSuite role with a delivery organisation attached. You would be the most senior NetSuite mind in the building and the person Professional Services answers to — three pods with named leads, a shared functional pool and a shared technical pool, working across three regions and several time zones.Three things define this job. The first is depth: you know NetSuite well enough to be the final word on a design. The second is scale: our delivery capacity has to grow ahead of the client base, and it has to grow as a repeatable model rather than through heroics. The third is leadership: this team has grown quickly, and it needs someone who develops the pod leads, settles the way of working, and keeps good people.What you'll be doingOwn the solutionAct as design authority on NetSuite architecture across client engagements — data model, financials, integrations and the boundary between configuration and customisationDecide when to configure, when to customise and when to say no — and make the call stickReview and challenge estimates before they are committed to a clientSet the technical standards: coding best practices, customisation governance, what gets reviewed and by whomKeep the team ahead of NetSuite's release cycle and what each release changes for our clientsBuild the delivery systemOwn the onboarding route for each delivery role — Technical Consultant, Functional Consultant, Technical Lead and Functional Lead — and the materials behind each oneDefine who is accountable for onboarding each part of the business: time-entry expectations, coding best practices, the skills matrix, forecasting and the engagement templatesOwn the template set — TDD, FDD, BRD and change orders — and keep it in use rather than parked on a driveSet what a Technical Lead is expected to teach a new joiner, so onboarding does not depend on who happens to pick it upMaintain the skills matrix, so staffing decisions are made on what people can actually doLead the teamDevelop the pod leads — they carry client work alongside leading, and they need someone growing them into the second half of that jobSet expectations clearly and give feedback that is specific and timelyKeep a distributed team connected across three regions and several time zonesApprove hours and time off across the teamKeep good people. Retention in delivery is a result of how the team is run, and it sits with you.Scale the businessBuild the capacity model: what we need, in which skills and regions, and how far ahead we hireOwn hiring into the delivery team end to end, with HRBring new people to productive quickly, and know how long that actually takesCarry the technical half of pre-sales — scoping, solution design and the parts of a proposal a client will testPartner with Sales so what gets sold can be staffed and deliveredWork with clientsBe in the room on the engagements that need weight — design workshops, difficult decisions, executive conversationsStep into escalations when a pod lead needs backingGive leadership an honest monthly read on delivery health, including when it is not goodWhat success looks likeDesigns that hold — fewer rebuilds, fewer surprises in UATA new consultant productive on a defined route, not by shadowing whoever happens to be freeProjects landing on time and on margin, predictably rather than occasionallyPod leads who are visibly stronger a year from nowCapacity in place before Sales needs it, not afterWhat we're looking forEight or more years working in NetSuite, across many implementations rather than one environmentYou have architected NetSuite solutions end to end — financials, data model, integrations, customisation — and can defend the decisions years laterOracle NetSuite certifications, from the exams rather than course completionSeveral years leading people, including leads or managers, not only consultantsA consulting background: you have carried client relationships and been accountable for an outcome, not only a deliverableYou have run resourcing and utilisation for real, and can talk about the trade-offs rather than the dashboardYou have built what makes a team repeatable — standards, templates, an onboarding path — and got people to actually use itDirect: you raise a problem while it is still cheap to fixBased in Canada and able to work hybrid from our Mississauga officeNice to havePartner-side experience — a NetSuite Alliance or Solution Provider partnerHands-on SuiteScript, SuiteFlow, SuiteTalk and SuiteAnalyticsExperience leading a distributed team across regions and time zonesExposure to managed services or recurring delivery modelsYou have taken a delivery team from informal to structured without killing what made it fastHow we workWe are direct with each other. We give and take feedback without making it personal.We care more about solving the problem than about who caused it.We would rather you ask when something looks wrong than quietly work around it.Small company, short decision path — your work is in front of clients and leadership every week.#J-18808-Ljbffr