Manager - Grounds, Building Operations & Client Experience

ABOUT US

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark lifechanging research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First

Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.

POSITION SUMMARY

Reporting to the Senior Manager, Grounds and Property Management Services, the Manager, Grounds, Building Operations and Client Experience is an integral member of the Grounds and Property Management Services portfolio which establishes operational priorities, continuous improvement initiatives, process and quality improvements, and on-going support for the day-to-day operations of the Grounds, Building Maintenance, and Stores teams.

The incumbent is responsible for managing the day-to-day operations, maintenance and planning of all landscaped areas of the 225-acre University of Toronto, Mississauga Campus. This position is responsible for oversight of the snow removal on the entire campus to ensure all roads, parking lots, walkways and building entrances are in good condition, conducting regular inspections to ensure safety standards are met.

Under general guidance of the Senior Manager, He/She will manage all maintenance staff and assigns tasks based on current department/project needs, priorities and availability of resources. The incumbent coordinates maintenance projects by: meeting with clients to determine scope of project and preparing estimates for maintenance services; performing maintenance purchasing, obtaining quotes; overseeing contractors; and overseeing the completion of the project work/maintenance activities by contract staff to ensure adherence to quality standards, project/work requirements/specifications, budget and timelines.

The Manager is a visible and plays a central role within Operations, Sustainability & Asset Management (OSAM) and prioritizes and builds effective partnerships with clients, seeking to continuously elevate client service levels and enhance communications.  The incumbent also collaborates with other units under OSAM (i.e., Caretaking, Engineering, Sustainability and Asset Management) to deliver effective solutions to clients and various campus stakeholders as needed.  The incumbent provides input to the Senior Manager, Grounds and Property Management Services, to ensure adequate staffing and resources are available to ensure operational effectiveness and efficiency.

MINIMUM QUALIFICATIONS

EDUCATION

Community College diploma/certificate in property or facilities management or equivalent combination of education and experience. Excellent understanding of Occupational Health and Safety Act, Ontario Building Code and Ontario Fire Code. BOMA (Building Owners and Managers’ Association) designation an asset. Education in horticulture, botany, plant ecology or landscape architecture considered and asset.

EXPERIENCE

Minimum of seven (7) years direct related work experience in operational support. Successful experience providing assistance to clients with a customer service focus. Project Manager experience with at least two (2) years practice. Experience responding to crisis and emergencies that may be outside of normal office hours. Demonstrated experience managing a large workforce in a unionized environment. Experience applying Collective Agreements; experience with managing budgets.

SKILLS

Excellent oral, written and interpersonal communication skills with an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.  Demonstrated leadership abilities and ability to develop, motivate and support staff and build collaboration and teamwork. Excellent customer service skills. Ability to initiate and implement operational changes effectively. Experience working with an online work order system, fuel monitoring equipment, master key, inventory control and fleet management software. Working knowledge of Outlook, Word and Excel. Familiarity with the Ontario Building & Fire Code is an asset. Familiarity with LEED processes and requirements is an asset.

OTHER

Excellent organizational skills. Ability to work effectively under the pressure of multiple demands, strict deadlines and frequently changing priorities. Excellent people skills including tact, patience, and flexibility. Demonstrated strong commitment to providing excellent customer service in a culturally diverse environment. Strong analytical skills. Ability to deal with difficult clients/staff. Demonstrated ability to direct the activities of several work units. Class “G” driver’s license.

Closing Date: 10/30/2026, 11:59PM ET
Employee Group: Salaried
Personnel Subarea: PM
Appointment Type : Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:  PM 2 -- Hiring Zone: $86,902 - $101,385 -- Broadband Salary Range: $86,902 - $144,835
Job Category: Facilities/Ancillary Services