Assistant Vice President Partnerships

Lead Aviva Canada’s partnership service strategy through customer experience leadership, operational performance, and strong relationship management in a hybrid flexible model.As Assistant Vice President, Corporate Partnerships, you will evolve Aviva Canada’s Partnerships through service leadership and operational accountability. You will connect Aviva with partners while managing customer propositions across business divisions. The work spans Claims, underwriting, Billing, technology, Sales Advisors, and customer experience leadership.Key Responsibilities:
Drive customer service performance delivered on behalf of partnershipsChair joint Operational Performance Forums for partners and AvivaLead Service Improvement Programs across Claims, underwriting, Billing, and technologyEscalate and resolve service issues between Aviva and partnersEnsure contractual commitments are met by partners and AvivaRequirements:
Five to seven plus years in property and casualty insuranceOperational sales and servicing environment experienceStrong relationship and expectation management skillsAbility to influence multidisciplinary teams and manage changeStrong communication, presentation, and customer development skillsApply partnership leadership, customer service expertise, and operational improvement skills to advance Aviva Canada’s partner performance.
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