ASSISTANT ROOMS MANAGER

Job Responsibility:

Summary

FIND YOUR PLACE AT PARK HYATT TORONTO: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. At Hyatt, diversity, equity, and inclusion are at the core of our purpose, to care for people so they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE PARK HYATT TORONTO?

§ Complimentary meal during shift

§ Paid medical days and paid personal days

§ Employer RRSP Matching Contributions

§ Complimentary hotel nights and discounts at Hyatt properties around the world

§ Extended Health and Dental medical benefits for you and your dependents 30 days after joining

§ Tuition reimbursement program

SUMMARY

About the Role - Assistant Rooms Manager

As an Assistant Rooms Manager, responsible for the execution of all operations in the rooms area departments and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals to ensure the smooth and efficient running of all operational aspects of the Rooms Division.

Some of the responsibilities include:

• Ensures that all services offered to guests are always available and carried out with efficiency and courtesy in accordance with guidelines established and documented in the Departmental Operations Manual.

• Liaises closely with the Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue.

• Meets and welcomes regular and VIP guests in line with the directive of a personalized guest experience.

• Liaises closely with all Department Heads to ensure accurate and prompt handling of incoming groups, VIPs and guests.

• Periodically inspects all hotel areas and building premises to ensure cleanliness and comfort for hotel guests are maintained and that all standards of amenities and touches are provided in rooms and public areas.

• Coordinates all activities related to the achievement of guest satisfaction.

• Monitors and analyses the activities and business trends of competitor hotels on a regular basis.

• Maintains a close relationship with travel agencies, local business groups, and airlines.

• Plans and implements effective upselling activities to ensure maximum room revenue through effective rate management.

• Entertains frequent and potential customers.

Administration

• Develops and maintains a detailed Department Operations Manual that reflects Policies & Procedures, work processes, and standards of performance within the Division. Ensures annual review to accurately reflect any changes.

• Responsible for the smooth function of the Division's administration, maintaining all hotel records and forms.

• Ensures guest history files are maintained and kept up-to-date at all times.

• Ensures the ongoing maintenance of the Guest Experience Management.

• Responsible for preparing the annual Rooms Business Plan, ensuring Divisional Objectives fully address the business objectives of the Hotel and the needs of associates.

Payroll & Productivity Management

• Exercises efficient Payroll Management / Resource allocation through the establishment of a flexible workforce throughout the Room Division. This will be based on the principles of a flexible associate base (Full Time & Part-Time associates), multi-skilling, and multi-tasking.

• Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual.

• Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.

• Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.

• Reviews and approves all invoices and Purchase Requests involving Rooms' equipment and supplies.

People Management

• Recruits select and develop room associates to work following the operational, financial, and administrative philosophies and are willing to become multi-skilled and perform multi-tasks.

• Through hands-on management, supervises closely all Room associates in the performance of their duties in accordance with Policies & Procedures and applicable laws.

• Delegates appropriate duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.

• Instils the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager in developing Departmental Trainers.

• Ensuring that all Managers and Team Leaders take an active role in the training and development of associates.

• Develops and assists with training activities focused on improving skills and knowledge.

• Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies.

• Monitors associate morale and provides a mechanism for performance feedback and development.

• Conducts annual Performance Development, providing honest and appropriate feedback.

• Effectively communicates guiding principles and core values to all levels of associates.

General

• Attends and contributes to all Meetings as required.

• Ensures all associates provide courteous and professional service at all times.

• Handles guest and associate inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow-up.

• Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel's policies concerning fire, hygiene, and health & safety.

• Is actively involved in the welfare, safety, development, and well-being of associates providing advice, counseling and truthful, diplomatic feedback.

• Ensures high standards of personal presentation & grooming.

• Maintains positive guest and colleague interactions with good working relationships.

• Exercises responsible management and behavior at all times and positively representing the Hotel Executive Team and Hyatt Hotels Corporation.

• Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry & company.

Qualifications

• A proven track record of being able to lead a team and multitask.

• Flexibility and a willingness to work beyond scheduled hours, including on weekends.

• An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.

• Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.

• Reporting on daily operations in a timely manner.

All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.