Senior Operations Leader, Transformation & Efficiency

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

Seeking a dynamic and results-driven Sr. Operations Leader (Senior Manager, Business Operations) to manage operational change initiatives and drive efficiencies though automation. This role is pivotal in leading operational teams, enhancing employee engagement, and achieving strategic business objectives. You will lead and empower teams, foster a culture of continuous improvement, and ensure the successful execution of transformation programs while maintaining day-to-day operational excellence.

Key Responsibilities

•    Transformation & Change Leadership:
o    Drive and execute strategic transformation programs, leading strategic initiatives from conception to successful implementation cultivating a client focused culture
o    Develop and deploy comprehensive change management strategies, focusing on enhancing employee engagement, driving adoption, and realizing intended value.
o    Champion innovative solutions and operating model transitions to optimize performance and drive excellence.
•    Operational Excellence & Efficiency:
o    Oversee the planning, coordination, and execution of operations to consistently meet and exceed targets.
o    Develop and implement standardized processes, performance models, and frameworks to drive measurable operational efficiency and excellence.
o    Evaluate costs and benefits for new business opportunities and innovate existing processes to enhance profitability and asset value.

•    Strategic & Financial Management:
o    Collaborate with the leadership team to develop, monitor, and manage annual operating budgets & periodic forecasts, ensuring financial stewardship and strategic alignment.
o    Provide strategic oversight and day-to-day management to steer the business unit toward sustained growth and excellence.

Critical Qualifications

• Bachelor’s degree in business, finance, or a related field.
• 3-5+ years of progressive experience in leadership, change management, operational transformation, or related roles.
• Demonstrate leading teams through complex, fast-paced, multi-stakeholder engagements.
• Expertise in developing and implementing comprehensive change management plans and targeted communication/engagement strategies.
• Ability to monitor change adoption metrics and derive actionable insights.
• Exceptional analytical, problem-solving, organizational and strategic thinking skills.
• Superior verbal, non-verbal, and written communication skills, with strong facilitation and presentation abilities.
• Advanced people skills, with a demonstrated ability to collaborate effectively with diverse stakeholders at all levels.

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management

Job Status:  Regular - Full Time

Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 06/08/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or  View email address on jobs.bce.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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