Application Analyst

Position: Application Analyst

Location: Vancouver, Canada

Department: Information Technology

Reports To: Manager, Applications

Position Summary

The Application Analyst is part of the global IT team responsible for the delivery and operations of Seapeak’s business systems. The Application Analyst will apply critical thinking in supporting and delivering services to a constantly evolving business and technical landscape. Strong relationships will be established with IT and process stakeholders to understand support requirements and how the supported systems are used.

Major Responsibilities

• Establish strong relationships with process stakeholders to understand and prioritize work items; create specifications, process/data maps, and use cases, with a specific lens on identifying opportunities for process automation and low-code solutions.
• Identify, track, and resolve application problems; leverage automation tools to streamline day-to-day troubleshooting and performance monitoring.
• Manage application environments for testing; collaborate with other Analysts to design and operate data interfaces and APIs, focusing on low-code integration strategies.
• Champion data integrity and reliability through education and monitoring; mentor junior IT members on both system support and emerging automation practices.
• Support the new vessel onboarding process and provide routine/non-routine administration for application use and security access.
• Create or update standardized application support documentation, incorporating automated workflow guides where applicable.
• Coordinate with the global Vessel Systems Support group to test, implement, and support solutions on the vessels.
• Work with the Analytics team to improve data quality; utilize low-code tools or agentic automation concepts to optimize data warehouse integrations and identify table relationships.
• Develop reports and dashboards to assist in identifying KPIs and trends, utilizing automated reporting features where possible.

Requirements (Knowledge, Skills & Abilities)

• 3 - 5 years working with process/functional owners and providing 2nd level operational support for large business applications.
• Experience with RFPs and a full application lifecycle.
• Demonstrated ability to learn and adapt; experience or high interest in low-code environments (preferably OutSystems) and automation platforms (preferably UiPath) to improve business systems.
• Strong knowledge of continuous quality improvement, management information systems techniques, and change control procedures.
• Self-starter and results-driven; able to prioritize and complete tasks in a timely manner with minimum guidance.
• Proactive, dependable, and positive attitude with experience coordinating deployments across multiple stakeholder groups.
• Solid SQL querying experience, and experience with report/dashboard writing software such as PowerBI.
• Outgoing personality with excellent communication skills; comfortable delivering presentations and leading meetings.
• Flexibility to provide after-hours support; experience supporting remote locations in multiple time zones is an asset.
• Available to travel to regional offices and to vessels to service software, if required.

Compensation

The typical hiring range for this position is $75,000 – $90,000 CAD per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.

Benefits Package

• Target Annual Bonus Plan
• 17 vacation days, growing to 30 days with service, plus statutory holidays
• 100% company paid benefits for employee and direct dependents includes extended health, dental, vision, group life insurance, AD&D, STD and LTD
• Health Care Spending Account of CAD750 / year
• Global Medical Assistance
• Employee Assistance Program
• Flexible Spending AllowanceCAD 1,500/year
• Hybrid working. Although you are welcome to work in our Downtown Vancouver office full time, you are able to work from home up to 2 days per week after completing the probationary period.