Product Designer - Communications

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Designer - Communications based in Canada. This is an opportunity to shape digital communication experiences that help clinics and patients stay connected between appointments. You’ll design thoughtful, polished interactions across text messaging, secure messaging, and staff notifications. The role combines strong design craft with customer research, product thinking, and close collaboration with developers. You’ll own smaller projects from early problem definition through launch, with mentorship and room to grow toward a senior-level role. You’ll also help strengthen consistency across communication experiences by working within and championing an established design system. The team values psychological safety, curiosity, customer closeness, pragmatic decision-making, and a high standard of craft. This remote role is ideal for a product designer who enjoys meaningful problems, close collaboration, and creating experiences that feel both useful and human. Accountabilities: - Design polished, intuitive communication experiences across text messaging, secure messaging, staff notifications, and related product surfaces. - Own smaller product design projects end to end, from understanding customer and business problems through prototyping, iteration, and launch. - Bring strong interaction design and visual craft to product experiences, paying close attention to states, transitions, microinteractions, and meaningful details. - Work closely with developers throughout the development process to ensure designs are implemented accurately and effectively. - Use and champion the design system to create consistent, familiar experiences across communication workflows and product surfaces. - Participate in customer research sessions and translate customer feedback and insights into sharper concepts, prototypes, and product solutions.

- Collaborate with Product Managers, designers, developers, and go-to-market partners to align customer needs, product strategy, and execution. - Build strong relationships with designers in adjacent teams and contribute to a cohesive design practice. - Take ownership of work proactively, anticipating upcoming needs and identifying opportunities for improvement without waiting for formal assignments. - Incorporate AI thoughtfully and responsibly into the design process, using tools such as Claude Code to prototype quickly and increase design efficiency. - Contribute to a culture of high-quality design, open communication, psychological safety, continuous learning, and customer-focused decision-making. Requirements: - At least 2 years of professional product design experience in a commercial environment, with experience shipping customer-facing features. - Solid understanding of how product teams operate and how design collaborates with Product Management and Engineering throughout the software development lifecycle. - Strong interaction design and visual design skills, with an appreciation for detailed states, transitions, microinteractions, and polished user experiences. - Proficiency with Figma and experience working effectively within an established design system. - Comfort using AI-powered development and prototyping tools, such as Claude Code, as part of a modern design workflow. - Strong bias toward action, with the ability to anticipate needs, stay closely connected to teammates, and proactively take ownership. - Curiosity and confidence to ask questions, challenge assumptions constructively, and contribute ideas regardless of seniority. - Openness to feedback and a growth-oriented mindset, with a willingness to continuously refine your craft. - Strong collaboration and communication skills, particularly when working closely with developers, product managers, researchers, and other designers.