Senior Manager, Ai Transformation

About UsHave you ever wondered why we rely on harmful chemicals and artificial ingredients to maintain our body’s health? We have. After years of battling on‑and‑off tonsillitis, our founder Carly Stein finally found relief in an ingredient called propolis: a combination of tree and plant resin created by bees to protect the hive. We aren’t just creating cleaner alternatives to the traditional medicine cabinet;
we’re creating all‑around cleaner products. Period. We merge modern science with natural medicine to prove that clean medicine can actually work. We believe that today’s most common health problems can be solved with better‑for‑you ingredients found right in nature. We source the highest‑quality, humane ingredients, and we never water them down with artificial extras. We care about the world around us and the people in it. It’s what drives our entire brand. We don’t just care because it’s cool;
it's our genuine beliefthat our products empower you to take your health into your own hands. We’re all better human beings when we feel our best, right?
About UsHave you ever wondered why we rely on harmful chemicals and artificial ingredients to maintain our body’s health? We have. After years of battling on‑and‑off tonsillitis, our founder Carly Stein finally found relief in an ingredient called propolis: a combination of tree and plant resin created by bees to protect the hive. We aren’t just creating cleaner alternatives to the traditional medicine cabinet;
we’re creating all‑around cleaner products. Period. We merge modern science with natural medicine to prove that clean medicine can actually work. We believe that today’s most common health problems can be solved with better‑for‑you ingredients found right in nature. We source the highest‑quality, humane ingredients, and we never water them down with artificial extras. We care about the world around us and the people in it. It’s what drives our entire brand. We don’t just care because it’s cool;
it's our genuine beliefthat our products empower you to take your health into your own hands. We’re all better human beings when we feel our best, right?
About The RoleAs Senior Manager, AI Transformation, you’ll own BKN’s AI strategy and lead how AI shows up in the way we work, from marketing and ecommerce to finance, operations and innovation. Reporting to the CEO, you’ll partner with leaders across the business to identify the highest‑impact opportunities, embed AI into everyday workflows and measure what it delivers. This is an operator role, not a technical build role: we’re looking for someone who brings structure and urgency to a fast‑moving space and turns AI experimentation into consistent, measurable results. The role is remote and open to candidates anywhere in the US or Ontario, Canada.
Key Responsibilities
Define and own the AI strategy
Build a clear, prioritized AI strategy and roadmap aligned to BKN's growth and operational goals
Identify high‑impact use cases across marketing, ecommerce, sales, finance, operations and innovation;
build business cases and recommend priorities to the ELT
Partner with Finance and IT to set data access, governance and security standards so AI tools use BKN data safely and effectively
Balance quick wins with longer‑term capabilities
Drive cross‑functional execution
Serve as the central program owner for AI initiatives across all functions
Run a structured operating cadence to track initiatives, milestones and dependencies
Partner with functional leaders to align on priorities, owners and timelines
Embed AI into core workflows
Work with teams to design and deploy no‑code/low‑code AI agents that run end‑to‑end processes
Redesign high‑frequency workflows with AI at the center
Standardize AI‑enabled ways of working so teams operate consistently and at scale
Build AI‑enabled processes into standard operating procedures and team KPIs
Translate AI into value and revenue
Apply AI to revenue‑driving channels (DTC, Amazon, retail, marketing and content) to improve conversion, speed to market and customer experience
Identify AI opportunities in product innovation, consumer insights and personalization
Build business cases and proof points that show measurable return
Lead adoption, enablement and change management
Own AI tool selection and use‑case playbooks by function
Partner with People & Culture, who own training delivery, onboarding and BKN's AI usage policy, to build role‑specific enablement
Build on BKN's existing AI champions network, office hours and governance framework
Foster a culture of experimentation and continuous improvement
Measure impact and report outcomes
Define and track success metrics across productivity, performance and revenue impact, e.G., hours saved, cycle‑time reduction, cost savings and adoption rate by team
Build visibility into adoption and ROI across all AI initiatives
Provide regular executive updates on progress, risks and opportunities
Stay ahead of the AI landscape
Monitor AI developments across commerce, marketing, supply chain and finance
Evaluate and manage external tools, platforms and partnerships
Bring forward new opportunities that keep BKN competitive
Provide oversight of data management and security
Audit AI activities and workflows to ensure confidential information is protected
Audit data storage to ensure data integrity
Ensure data is protected to facilitate appropriate and secure access internally and externally
Qualifications
6 to 8+ years in business execution roles (operations, strategy, program management or similar)
2+ years applying AI tools to real business problems;
operator mindset preferred over technical builder
Hands‑on fluency with current AI tools (e.G., Claude, ChatGPT, Gemini and workflow automation platforms)
Experience in CPG, DTC, retail or ecommerce strongly preferred
Proven track record of leading cross‑functional initiatives and change management or adoption programs
Strong process mapping skills
Exceptional program management and stakeholder leadership skills
Ability to translate complex concepts into clear, actionable plans for technical and non‑technical audiences
Success profile
Operates as a business‑first AI leader, focused on outcomes rather than experimentation
Combines strategic thinking with hands‑on execution
Drives alignment and momentum across diverse teams
Holds teams accountable for adoption and results
Brings urgency, structure and clarity to an evolving space
What Success Looks Like (12 To 18 Months)
AI is embedded in core workflows across all departments and key functions
Measurable improvements in revenue‑channel performance and internal efficiency tied to AI initiatives
High, consistent adoption of AI‑enabled processes across teams
A scalable AI operating model that grows with the business
What We Offer
Competitive salary and benefits package
Equity in the organization
Unlimited Time Off
A fully remote position based in ON, Canada or US
401k/RRSP Match
Career development and growth opportunities
A dynamic and collaborative team environment
The opportunity to make an impact on a mission‑driven brand
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