Microsoft 365 Support Analyst

Microsoft 365 support and service administration define this Interior Health position in Kelowna. Work full time permanently while maintaining reliable organizational tools and access.As an M365 Intermediate Analyst, you will develop, install, configure, test, maintain, and support Interior Health’s M365 environment. You will provide end-user training and help sustain existing tools as new integrations are deployed. The work follows established organizational policies, procedures, standards, and project methodologies.Key Responsibilities:
Complete incident and request tickets for M365 servicesConfigure and maintain cloud infrastructure settings, policies, and groupsProtect information access through retention, backup, and recovery capabilitiesImplement Microsoft functionality and department best practicesLiaise with vendors on timely software and system issue resolutionRequirements:
Ability to perform M365 development, installation, configuration, and testingAbility to deliver end-user training and ongoing technical supportAbility to document systems, procedures, requirements, and specificationsAbility to contribute operational input through technical working groupsAbility to maintain reliable access within file systems and M365Apply M365 support, service administration, configuration, and information protection expertise to Interior Health’s Kelowna operations.
#J-18808-Ljbffr