Cargo Service Handling Manager

Manage cargo service handling with a focus on customer satisfaction, operational quality, and employee development at Swissport. Flexible scheduling supports operational requirements.The manager coordinates cargo activities while maintaining procedures, policies, and brand values throughout the operation. You will build stakeholder relationships, coach teams, monitor customer feedback, and support audits and corrective actions. Strong analysis and continuous improvement guide performance decisions.Key Responsibilities:
Plan and manage cargo service handling activitiesCoach employees toward accountability and developmentMonitor customer satisfaction and implement improvementsBuild relationships with authorities, customers, and partnersMaintain operational procedures and compliance recordsRequirements:
Minimum five years of industry experienceExcellent communication skills in French and EnglishEligible to work in CanadaKnowledge of office operations and business supportStrong analytical and problem-solving abilitiesSupport Swissport cargo service excellence through relationship building, employee coaching, accurate documentation, and performance improvement.
#J-18808-Ljbffr